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All 21 Jamaica hotels »

BEST WESTERN Kennedy Airport

2.5 of 5
14425 153rd Lane, Jamaica, NY 11434
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BEST WESTERN Kennedy Airport
Ranked #14 of 21 hotels in Jamaica
3.0 of 5 stars 230 Reviews
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230 reviews from our community

    Trip type
Traveller rating
    32
    75
    64
    34
    25
Date Rating
Oakville, CT
Top Contributor
65 reviews 65 reviews
Reviews in 22 cities Reviews in 22 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 15 May 2012

All staff members are very courteous, kind and willing to assist in any way possible to make stay both pleasing and comfortable. Honest housekeeping crew. I left my cell phone behind and was unable to contact the hotel till I reached my destination. Initially I was told no cell phone had been seen in the room I occupied, nor turned... More

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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 10 May 2012

After spending 20 hours crossing the planet, it is good to arrive somewhere clean and quiet. We had no problems with the shuttle and the service was good. The room did not have any problems, the bed was fine. The coffee wasn't any good but the breakfast otherwise was tasty. Staff were pleasant and they had good camaraderie with each... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 7 May 2012 via mobile

The parking was tight and limited, but the lobby looked acceptable so we booked a room- big mistake. Our very cramped room had an old tube tv, bed sagged from use, a ratty yellow blanket, stained floors, very dim light, and a creepy odor. The small window had a view of some kind of sanitation department. Needless to say, our... More

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Sao Paulo, SP
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 24 April 2012

Great to sleep and take a early flight like I did. Otimo para quem quer durmir e voar cedo.

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Lewisburg, PA
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 30 March 2012 via mobile

I wish I could give this place 0 instead of 1. They deserve 0. The people running this place are deceiving people with deceptive practices. They are liars and untrustworthy. Do not stay here. Here is what happened to us: I called to book a room. We wanted to stay at the hotel and then leave early the next morning... More

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jacksonville
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 26 March 2012

My husband and son called stating they had gotten a room at the Best Western having come from London and their connecting flight tomorrow morning at 0600. They were pleased when they checked in, stating the front desk person was very nice and genuine. They went to the room and then left to go have dinner. I just got a... More

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Jamaica, New York
1 review
2 of 5 stars Reviewed 3 March 2012

This hotel is not as accommodating as said online, the room was very small, the overnight front desk clerks have horrible customer service skills, and do not provide utensils if it is not a part of the complimentary breakfast which causes an inconvenience if you choose to get food outside. I found hair on my pillows and a stain on... More

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Ashima Dhamija, Guest Relations Manager at BEST WESTERN Kennedy Airport, responded to this review
14 March 2012

We are surprised and concerned that you found our team lacking in hospitality. However we assure you that we will review your comments internally as we take all feedback seriously and do appreciate being told how we are doing. I'm disappointed that you did not have a good experience with our staff and I do, apologize for not offering a... More

Caerphilly, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 23 February 2012

This hotel is great if you need to stay near the airport. Staff are always friendly and happy to help. When I tried using the hairdryer in my room it didn't work. I went to report it at reception and 2 minutes later there was someone at the door of my room, tools in hand and fixed it immediately +... More

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Ashima Dhamija, Guest Relations Manager at BEST WESTERN Kennedy Airport, responded to this review
14 March 2012

Thank you for taking the time to write this great review and share very useful details with other travelers. Thank you for pointing out our great amenities. I appreciate your feedback regarding your our deluxe breakfast, complimentary shuttle service to the airport and casino. I will make sure our staff gets to read your thoughtful comments. Hope to see you... More

Portland, Oregon
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 20 February 2012

We used this hotel for a 2-night stop-over on super long hauls to/from S-Africa and were quite happy with our choice. Our room was adequate, clean and quiet on the first floor. The shuttle service is excellent and so is the friendly, helpful staff. Breakfast is plenty, but basic with disposable ware. Coffee is available free from the machine throughout... More

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Ashima Dhamija, Guest Relations Manager at BEST WESTERN Kennedy Airport, responded to this review
14 March 2012

Thank you for giving us such a great review! Thank you for recognizing our staff, cleanliness of our rooms and great breakfast. I would like to encourage you, if you have not already, to become a Best Western Rewards Member, where you will be able to receive exclusive e-offers, personalized stays, and so much more! I'm glad to hear that... More

New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 20 February 2012

Usually airport hotels are booked by the hour and are very seedy. Not this place, the staff was friendly, the lobby and outside were clean. The rooms were updated and beds very comfortable. I would definately stay again if in the area =)

Was this review helpful? Yes
Ashima Dhamija, Guest Relations Manager at BEST WESTERN Kennedy Airport, responded to this review
14 March 2012

Thank you so much for your wonderful review! I'm so glad you found our location to be convenient, and that you enjoyed our rooms and friendly service. Hope to see you again soon! More

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Additional Information about BEST WESTERN Kennedy Airport

  • Best Western Hotel Jamaica
  • Best Western Jamaica
  • Jamaica Best Western
Address: 14425 153rd Lane, Jamaica, NY 11434
Price range (per night):* S$178 - 225

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BEST WESTERN Kennedy Airport
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