Room service, restaurant, fitness center and shuttle to the airport - pretty much all I needed. Great pre paid rates available. Comfortable bed, spacious room, nice staff. Lacking in basics like coffee in lobby (always out) and getting a hold of someone at the front desk (never answered the phone from my room). Also occasional wireless internet - it went... More

I came into JFK on the NYC subway system and called the hotel to get the best directions. The front desk staff, Larissa was a great help on the phone. Once I arrived, she was professional, fun and very accomodating. The room was neat, clean and updated and althought I had to wake up at 4:40 a.m. for my flight... More

Stayed one night and have no complaints. Very efficient shuttle service to and from JFK. Room was clean, functional, but about 10% smaller than a typical HGI. Very quiet despite being next to a major road. Did not hear any planes either. PROS: --lower room rates compare to Hilton JFK, Courtyard JFK, and about the same as the Fairfield Inn.... More

Used my Honor points for an overnight stay. Flew into JFK the night before a Saturday memorial service for a family member in lower Mahattan. East AirTrain ride from the terminal to hotel pickup stop. 5 minute wait for shuttle and a <10 min ride to hotel. Front desk staff could not have been friendlier, had my paperwork ready and... More

I was very disappointed with the professionalism of the staff at this Hilton Hotel. I had great expectations. Due to a flight cancellation we were put up at this hotel. It was very late, we arrived at the hotel at approx 11:30pm. Surely they were infromed by the airport that a flux of customers are arriving. The checkin process was... More

This is one of the most customer friendly hotels I have stayed in. The entire staff is aware of your needs and goes the "extra distance" to be sure you are pleaswed with your stay. The lobby and restaurant are currently being renovated and will be completed by the end of April. Excellent food and staff.

I had a great time when I spent the night at this hotel. Everything was nice, The workers were friendly and warm. The food was great. The next time I plan a trip to new york I will be coming back to the Hilton Garden Inn hotel

we were snowed in at JFK for 2 nights Dec 2010 after no information given out at airport we booked into this hotel. I have to say the staff from reception to bar were warm welcoming the meals were great we were told to be at the airport at 10.00pm by the airline the hotel staff let us stay in... More

I expected more out of Hilton Hotels. I only needed to stay one night for business the next day and chose the location due to its proximity to the airport and the time of my flights arrival.( aroun 11pm) The location was not in the best part of town, the hotel lobby and hallways were not clean. The staff seemed... More