BEST WESTERN PLUS Liverpool Grace Inn & Suites (NY): See 121 Hotel Reviews and 29 Photos

OliviaMayConradJune

Ottawa, Canada

1 review

Reviewed 23 May 2013 NEW via mobile

We booked our room, 2 queen beds non-smoking, through Expedia. We specified the booking for 2 adults and 2 children. Upon check in they advise us that we have a king bed. When I informed them that was not our reservation they simply said that discount sites never guarantee what you actually reserve! They stated it was ok because there... More

Was this review helpful? Yes

Problem with this review?

Fire8911

Mississauga, Canada

Senior Contributor

24 reviews

9 hotel reviews

Reviews in 14 cities

7 helpful votes

“Clean, fresh sheets is all I ask”

Reviewed 20 May 2013 NEW

We spent two nights at the hotel, strictly for sleeping and breakfast. On arrival, the staff was very pleasant at the front desk though our room was just cleaned at the moment of our arrival at 4:30. We showered and left for the evening. On our return , turning down the sheets, we noticed two black hairs. The next day... More

Was this review helpful? Yes

Problem with this review?

As we review each survey and comment we receive as a team, I make it clear that we can never excuse in any form our not being at our best for each guest we meet. When we represent an industry that is mandated to provide consistent, excellent service as well as clean and comfortable accommodations, we must admit that we... More

secretlysinful

Adams, New York

2 reviews

“OK but more cons then pros”

Reviewed 20 May 2013 NEW

We stayed here one night and I think the cons out weigh the pros here's the cons: -checked in and asked about late checkout said we had to check out by 11:30 am but advertised $10 an hour after 11 on website -got to our room and we found 2 white pills on our nightstand (thank god we didn't have... More

Was this review helpful? Yes

Review collected in partnership with Best Western

Problem with this review?

Please let me immediately begin with an apology on behalf of the entire team regarding the issues presented during your stay. I have spent considerable time going through all of our jacuzzi room bookings from the last 4 months and was unable to find any notes, changes, or complaints registered with myself or the front desk staff that closely relates... More

JacquesLD

Ottawa, Canada

Senior Contributor

28 reviews

11 hotel reviews

Reviews in 16 cities

12 helpful votes

“Good but...”

Reviewed 18 May 2013 NEW

We spent one night May 8. Hotel was convenient enough. In a nice park type setting. Staff was attentive. Breakfast was quite acceptable. The room was fine. The window did open ( an important feature for my wife) although with Highway 90 close by it was noisy when open. The desk would have benefited from a lamp. I can't prove... More

Was this review helpful? Yes

Problem with this review?

We do appreciate your honest comments and review, we do take the time to review each survey as a team. We use the input to help us keep focus on providing each guest with a great stay. However, I do sincerely regret your issue regarding the travel bag. We in fact have the bag in my office and have tried... More

Chris S

Toronto, Canada

Reviewer

3 reviews

3 helpful votes

“Great Stay at Best Western, Liverpool, NY”

Reviewed 16 May 2013

More

Was this review helpful? Yes

Review collected in partnership with Best Western

Problem with this review?

More

younglise

chelsea qc

Senior Contributor

29 reviews

18 hotel reviews

Reviews in 18 cities

18 helpful votes

“Friendly welcome”

Reviewed 9 May 2013

Upon our arrival we were greeted by a very cheerful front desk reception clerk named Kim. She made our arrival check-in a pleasure and went out of her way to show us how we could enter the hotel with our gear and get to a nearby elevator. Bed was very comfy and room clean and welcoming. Breakfast had many choices... More

Was this review helpful? Yes 1

Problem with this review?

We are so very encouraged by your kind and encouraging comments about your stay with us! Kim is not just a highly-valued member of our team, she consistently seeks to give that extra "personal touch" with her excellent service to every guest. I will be sure to pass along your comments to her! Thank you again for taking the time... More

redbarns10

Wilmington, North Carolina

Senior Reviewer

6 reviews

Reviews in 5 cities

“convenient to family”

Reviewed 27 April 2013

Sorry there wasn't a microwave in the room to heat up leftovers. Biggest complaint is the curved shower curtain rods and the non water proof fabric curtain that is way to short and allowed water to flow all over the entire bathroom floor. We used all the towels to sop up the water. Noisy kids upstairs . Convenient to family... More

Was this review helpful? Yes

Problem with this review?

We sincerely regret the issues you expressed regarding your stay. Your honest comments are helpful to us because we use our guests' input to address needs and keep our focus on making sure is given excellent service. While we can't always control the volume of our guests' or their behavior, we will act quickly and decisively as we don't want... More

Lori B

Jamestown, North Carolina, United States

2 reviews

Reviews in 2 cities

“Convenient to Mall and Fairgrounds”

Reviewed 23 April 2013

We stayed at the Best Western while my daughter had a horse show at the New York State Fairgrounds. This hotel was only 15 mins away from both the Fairgrounds and the airport which was really convenient. During our stay it was very quiet at night which is always nice. The breakfast buffet was average/good. The kids enjoyed the indoor... More

Was this review helpful? Yes

Problem with this review?

We can't thank you enough for the positive feedback and comments regarding your stay with us! We take the time as a team to review all surveys as well as opinions posted online and we will be sure to forward yours to everyone on our team! In this time of competition for business in the area, we make it a... More

StinkyandStinkpretty

Ottawa, ON

Senior Contributor

37 reviews

13 hotel reviews

18 helpful votes

“A great stay”

Reviewed 22 April 2013

More

Was this review helpful? Yes

Review collected in partnership with Best Western

Problem with this review?

More

Alex M

Gatineau, Quebec, Canada

1 review

“Pleasant, well located and clean hotel with great staff.”

Reviewed 15 April 2013

We spent a weekend away without our kids, and stayed at the Best Western Loverpool on a recommendation. I have to say, I am please with the recommendation. The hotel was clean and well maintained. The staff was very pleasant and friendly. The room was much larger than we expected and bed was very comfortable. We sadly missed the free... More

Was this review helpful? Yes

Problem with this review?

We are so glad to read that you chose to stay with us based on a recommendation from someone else, we find it encouraging to know that we are accomplishing our goals as a team! It goes without saying that we strive to provide every guest we meet with outstanding service and a comfortable stay, and we are so glad... More

Family-friendly Jefferson Clinton Hotel 188 reviews	Romantic The Red Mill Inn 45 reviews	Good for business Hampton Inn Syracuse North (Airp... 82 reviews	Near the beach Knights Inn Syracuse / Liverpool 108 reviews
ABS:HotelCheckRates-d240051?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d614122?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d99063?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d99057?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell

Staybridge Suites Syracuse/Liver... 49 reviews	Hampton Inn Syracuse Clay 87 reviews	Homewood Suites Syracuse/Liverpo... 90 reviews	Hampton Inn & Suites Syracuse Er... 137 reviews
ABS:HotelCheckRates-d1732796?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d678339?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d99059?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d1724372?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero

Ramada Inn Syracuse 251 reviews	Holiday Inn Express Syracuse / F... 121 reviews	Hotel Skyler 125 reviews	The Maplewood Inn 108 reviews
ABS:HotelCheckRates-d93829?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d614744?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d2138174?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d93805?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero

BEST WESTERN PLUS Liverpool Grace Inn & Suites Reviews

BEST WESTERN PLUS Liverpool Grace Inn & Suites

121 reviews from our community

Been to BEST WESTERN PLUS Liverpool Grace Inn & Suites? Share your experiences!

Additional Information about BEST WESTERN PLUS Liverpool Grace Inn & Suites

Owners: What's your side of the story?

Related hotels...

Browse nearby

Explore Liverpool

Hotels around Liverpool