Loyal Starwood guests should stay away from this hotel. Actually any business person should stay away. Platinum means nothing here. You will never be upgraded. Points will never be applied correctly requiring you to fix the issue. Billing is always wrong. I have been incorrectly over-charged numerous times. I have even been charged twice on two separate credit cards for... More

My first at this hotel and it was great. The safe is warm and welcoming, the ambiance of the hotel its self is amazing. In august I will be visiting ny again and will be definitely staying at this hotel.

I had originally booked at the Four Points in LIC for my business travel because it was close to the client I was visiting and because they had an onsite restaurant. I assumed that, being a member of the Sheraton hotel chain, that my reservation would also convey with certain business traveler protections such as same day cancellations. **Not so**.... More

The first time I stayed at this hotel it was perfect. The second time was absolutely terrible. Firstly our reservation was changed because of a party that was booked there. They changed our rooms without prior notification. The music continued well into the night and caused us to lose a lot of sleep. Secondly our room on the second floor... More

we stayed there with a large group from France. The hotel staff was execellent, and the desk agent Jon was helpful and made my stay in New York amazing. He made me and my finance feel like home and suggested excellent places that i am very grateful. The food is great and very clean property. Will visit NY in october... More

It has to be said that I LOVE this hotel! When I travel to the NY area this is the only place I want to stay!! The service is amazing, the staff were friendly and smiles from beginning to end of my 3 night business stay!

Visited New York City for business and stayed at the four points again. Close to the city free wifi free business center. The hotel staff was exceptional and their top priority is customer service. The restaurant michaels cafe has a good variety of choices and the outdoor plaza cafe was nice to enjoy a coffee after a long day at... More

I had a 3 night stay last week at the Four Points in LIC. Everything was wonderful like always (service, staff, and property). But this time as I was walking in I saw that they set up this beautiful patio with tables, chairs, and a bar. At the front desk they told me about the opening of the Michael's Cafe... More

This hotel was a standard hotel. They have an ok Cafe inside. It's a SPG hotel but on the lower end of that brand. My room smelled like they didn't suck the water out of the carpet and dumped a whole jar of scent on the carpet. My eyes burned all night and the manager denied he could smell it.