We had a quiet night at this hotel. Our room only had 1 double bed, which was up against a wall, so it wasn't roomy around the bed, but the rest of the room was an okay size for 2 people. Everything was well maintained and working. Breakfast was quite good, with lots of choices, including hot scrambled eggs and... More

I have stayed here in the past and they have done a great job of updating the rooms and facility. Staff was friendly and helpful, the breakfast was very good and the overall stay was relaxing. The restaurant adjacent to the lobby "Dars" is very good and I have eaten there twice now and the food has been very good... More

This hotel was recently enovated with beautiful rooms, comfortable beds ans sparkling,new and spotless bathrooms. I believe our AARP rate was about $70.00 a night! Georgous indoor pool. Wonderful free breakfast from 6:30am until 10:am. Fresh coffee in lobby at all times and a beautiful lobby and breakfast room to boot. Friendly and accommodating staff. Can't say enough great things.... More

Went to this hotel in November 2011 for some cross border shopping, pretty basic but I would go back without hesitation... Germain, Quebec More

The Quality inn has done a pretty good job updating the hotel but In the elevator and in the halls the smell of smoke is overwhelming. The room was also very noisy with the noise from the hall carrying though. I was totally turned off by the smoke, which is also why I no longer stay at the Best Western... More

Just back from a quick two night getaway to the massena area. Stayed at the quality inn on E Orvis St. It is what you would expect from a 2 star hotel, and more. Positives were the staff, who were without exception ecellent. Also there is quite nice restaurant, which I didnt expect. Food was reasonably priced and decent. The... More

This was an excellent hotel in downtown Massena, NY. We arrived in the late afternoon and were checked into the room quickly. We selected a small room with a double bed. We were very impressed with the overall amenities of this small room. It was very clean, with plenty of lighting, microwave, large TV, refrigerator, desk,etc.. The bed was very... More

I don't want to "dis" this place because the staff was very nice and accomodating. This may have been a very elegant building sometime in past history but the renovations are cheap (plastic trim molding, mismatched furnitures and accessories, home owner grade showers). For reference, I normally stay at Hampton Inn, Mariott Courtyard. The elevators, both, smelled very strongly of... More

We stayed here for 2 nights to attend a wedding. The reception was at the restaurant there. The rooms were average and comfortable for the 2 nights. Although we had a non-smoking room, we had to go by smoking rooms and the smoke smell was bad out in the hall. Luckily the doors were well insulated and our room remained... More