So...what a strange situation...stayed here for 1 night 5/26-5/27 for a wedding we had to attend close by. Let me say that customer service is very good, but in a strange sort of way.
I got here around 1pm hoping i could check in a little early, so i relax before the wedding. front desk attendant said nothing is available...
More
Hotel went thru an update over the past few years and a nice place to stay when in the New Rochelle area. I visited here for a business trip and was upgraded to a King Executive room vs the regular room = major difference in the quality of room and made my stay much better. I have stayed previously in...
More
The hotels location is good. It is right off the highway and 4 or 5 blocks from the train to NYC. The hotel overall was clean, but not as up to date as advertised.
Hated the Sleep Number bed. Took forever to get comfortable.
The bathrooms are very small and there is no fan which is ridiculous if you have...
More
We truly apologize that you had to wait for a Guest Service Agent to come to the desk; you are absolutely right the guest comes first and I will address that - thanks for letting us know. As far as the Sleep Number Bed, we have guest that absolutely LOVE them and we have guest that prefer a standard mattress...
More
I worked with Glenia in reservations and can't say enough good things about how great she is to work with!!!! :) She helped me get the rooms I needed for my daughter's wedding, as well as, the suite that we had to use as a dual purpose for our guests in between the church and wedding reception and for the...
More
Thank you so very much for such a great review. Glenia (Sales Manager) has been part of our hotel family for over 12 years and does a fabulous job - treating each and every group as if it was her event. We truly appreciate the opportunity to serve you and your family on such a grand event. We hope that...
More
Thank you to Tegan and the staff of the Radisson my daughters wedding was wonderful. The staff was GREAT. The food delicious.there was nothing my daughter needed Tegan was right there. Thank you all again.
More
Thank you Debbie C. for such a great review. We are truly pleased to have had the pleasure of serving you and your family on your Daughter's special day. A wedding a memory of a life time and we are so pleased that everything went well. And we agree, Tegan does a great job with each and every catering detail...
More
Unfriendly. Loud. Night club music is so freaking loud you cannot sleep on weekend nites. Staff does not care. Dirty. In the middle of nowhere. Would NOT recommend to anyone.
More
We truly regret that you had a bad experience during your stay. When you were here we were actually under construction and have since opened NoMa Social (April 21st) our new restaurant that has had rave reviews. In construction we addressed the noise issues with soundproof sheetrock and a variety of factors to eliminate that issue. We have had so...
More
We have experienced excellent service and accomodations at the New Rochelle Radission since JAN 2011! The front staff are professionals and very courteous to our needs.
Over the year the hotel has been renovated to enhance the visual appeal, upgraded the restuarant and the quality of food served.
Recommend to join the Carlson Club and earn stay awards. We have...
More
Thank you so very much for such a nice review. We always love hearing from our guest and as you mentioned the Club Carlson Membership is great; as well as we have recently won "Lobby Renovation of the Year 2011" for Carlson Hotels in February 2012. Our restaurant renovation is almost completed; we will reopen as "NoMa Social." with Mediterranean...
More
The hotel has a clean and well manicured presentation, and very convenient to our out of town business travelers. The front desk staff is consistently professional, well versed with the hotel and surrounding area, dining facilities, and treat each customer as a priority. The sales staff has been outstanding to work with, particularly Diane - she is well spoken, has...
More
Thank you so much for such a great review and we appreciate you mentioning what an outstanding staff we have. Many of our hotel family have been here for many years - Radcliffe and Janice have been here 37 years! We have a great sales staff and Diane Farah and her sales team do a fabulous job; as well as...
More
We had three rooms in the hotel for an event nearby. The hotel staff was extraordinary from check-in to check out! The hotel is renovating but they make every effort to accomodate you during the transition. The restaurant is under construction so we had to go to the ballroom for food but the wait staff was prompt, the food was...
More
Thank you so much for your review. We truly are proud of our hotel family and many of our staff have been with us for many years ... our hotel has been locally owned and operated since it opened in 1975 and we feel that makes "the difference" when it comes to caring for our guest and being part of...
More
Great people at the Front Desk ensure your business stay at the facility is well supported. NATASHA was very helpful, ensuring that all my business needs were met for m meeting at the facility.
The Staff assisted in ensuring all equipment was functioning. All NEW LARGE flatscreens with ceiling mounted speakers provides and excellent arrangement. I had a large group...
More
We appreciate your comments in regards to your meeting room experience. Christine & Tegan do a great job working with each and every client to ensure that the meeting is absolutely perfect whether it is the design, the menu options, or any specific detail that you may need to make your special day a great one whether it is a...
More
If you own or manage Radisson Hotel New Rochelle, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
60 Reviews
82 Reviews
104 Reviews
