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Comfort Inn The Pointe

2.0 of 5
1 Prospect Pointe, Niagara Falls, NY 14303
Hotel amenities
Comfort Inn The Pointe
Ranked #8 of 48 hotels in Niagara Falls
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302 reviews from our community

Traveller rating
    68
    130
    78
    20
    6
See reviews for
Families
105
 
Couples
121
 
Solo
12
 
Business
4
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Oakville, Ontario
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 24 May 2013 NEW

We booked into this hotel for a girls shopping weekend. We chose the area near the Falls so we could go for dinner at night, go to the casino and walk around without needing the car. The hotel is right over the Rainbow Bridge so it was easy to get to from Ontario. There is ample parking in front of... More

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Top Contributor
58 reviews 58 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW via mobile

We stayed here for two nights to visit the falls and go into Canada. You can walk to the falls in just a few minutes or take the walk over rainbow bridge into Canada. The hotel is very reasonably priced and parking is free.

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Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
23 May 2013

So glad you enjoyed your stay with us. The State Park has such natural beauty and truly one of our gems. Walking over the Rainbow Bridge is a good option and another great way to view the Falls ! I bet you got some wonderful pictures. More

Pittsburgh, Pennsylvania
Top Contributor
70 reviews 70 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 20 May 2013 NEW

We booked the Comfort Inn at The Pointe in Niagara Falls, NY a few months in advance after some good reviews and their website photos. When we arrived the exterior needed some help in cleaniness, but we proceeded on. The lobby was ok and there was a sign saying to pardon their appearance as they were renovating. That did not... More

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See 8 more reviews by MissLoisLayne for Niagara Falls
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
22 May 2013

I want to apologize for any inconvenience you experienced during your visit. Your comments over the housekeeping issues were addressed with the Housekeeping Manager and will be used as a training tool with her staff. I am pleased that the Front Office staff was responsive in handling your concerns. I hope you will stay with us again so that we... More

Manchester, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 May 2013 NEW via mobile

Staying at this hotel was perfect for a trip to the falls. Having read mixed reviews on TripAdvisor we were wondering what we might find. The hotel was clean and the staff were very friendly. Our room was nice and big and all the television channels were HD (a big plus for me!). The bathroom wasn't huge but you only... More

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See 2 more reviews by DaveReason05 for Niagara Falls
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
22 May 2013

Thank you so much for your kind words. We take pride in our friendly staff. I am so pleased that you enjoyed the HD televison stations and the free breakfast. We hope to see you again. More

Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 17 May 2013

My husband and me went on a road trip from Philadelphia to Niagara Falls, and everything was ok until we got to the Comfort Inn. At first glance, the first floor look awesome, but just until you go onto the elevator. Rooms were clean, but it was really noise, with people drinking in the halls, even they had a fight... More

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Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
22 May 2013

Please accept my apologies for any inconvenience you experienced during your visit to Niagara Falls. I wonder if you could contact me to discuss your experience further - we do not have a bar (or restaurant) so I am a little confused. Please contact me at your convenience at tmezhir@comfortinnthepointe.com or 800.284.6835 Thank you so much More

New Jersey
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 13 May 2013

We stayed at Comfort Inn the Pointe in May 2013. This hotel is the best option to stay close to the falls on American side. I've already been there several years ago and it was interesting to see what has changed. LOCATION: The best thing about Comfort Inn the Pointe is its location. It sits right across the street from... More

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Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
22 May 2013

Thanks so much for your kind words about our location and service - you are correct -- King Bedded rooms are limited - so it is best to request and reserve in advance - they go quickly. We hope to see you again soon so that you can experience the progress we have made with our renovations More

Innisfil, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 7 May 2013

We actually arrived early for a two day stay and thought we would take a chance and see if our room was ready! The time was only 11:20 am and the lady at the desk said she would check for us. We were able to check in at that time when the check in time is supposed to be 3... More

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See 2 more reviews by frannybannanny for Niagara Falls
Glen Mills, Pennsylvania
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 May 2013 via mobile

The hotel is very conveniently located across the street from Niigata falls. That was my main reason for booking it. You can park your car in the hotel parking lot and walk to all the falls attraction. The rooms were ok, and clean. the service was bordering on rude, when we checked in but could be an isolated instance. Not... More

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Aliquippa, Pennsylvania
2 reviews
2 of 5 stars Reviewed 29 April 2013

We went to visit the Fall on a spur of a moment idea once we go there we decided to stay the front desk ( lady in training was very nice we liked the idea that the hotel took cash ( not everyone has a credit card) now for the bad part the room smelt very musty and looked dirty... More

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Brisbane, Australia
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 18 April 2013

Hotel easy to get to and plenty of parking, undergoing renovations ATM but not intrusive. Breakfast was great. Rooms large and clean. Our air con did not work, lucky it was not too stuffy but on checking out we advised reception and they got onto the problem immediately. Friendly staff. Fantastic location for an early morning walk across the pedestrian... More

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Additional Information about Comfort Inn The Pointe

Also Known As:
Comfort Inn The Pointe Hotel Niagara Falls
Comfort Inn The Pointe Hotel
Comfort Inn Pointe
Comfort Inn Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn The Pointe Niagara Falls
Address: 1 Prospect Pointe, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
#8 Family Hotels in Niagara Falls
Price range (per night): S$124 - 264
Hotel Class:2 star (2*)
Reservation Options:
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Comfort Inn The Pointe
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