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Homewood Suites by Hilton Rochester / Henrietta

3.0 of 5
2095 Hylan Drive, Rochester, NY 14623
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Homewood Suites by Hilton Rochester / Henrietta
Ranked #15 of 39 hotels in Rochester
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92 reviews from our community

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Traveller rating
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Date Rating
Lake Stevens, Washington
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 11 May 2013

Stayed a couple weeks at the Homewood Suites in Henrietta and was very happy with the suite and amenities. It's such a nice change from a plain hotel room to a 1-bedroom suite. Had everything I needed - stove, dishwasher, fridge, living room, 2 TV's, King size bed, bath/shower. Typical Hilton breakfast array every morning. During the work week there... More

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rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
13 May 2013

Thank you very much for taking the time to post on Trip advisor. My team and I take pride in knowing all of our guests are well taken care of and especially out extended stay guests. We look forward to hosting you when you are in the Rochester area again. Kara More

Oro Station, Canada
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 5 May 2013

We stayed at this hotel in a King Suite that had a kitchenette. This room was very spacious and very well appointed. The sitting area had a pull-out sofa that was great for my three year old son to sleep. The en-suite had a door that you could close so we could watch a bit of TV without disturbing our... More

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rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
8 May 2013

Thank you for posting about your visit to our hotel on Trip Advisor. I have shared our comments with our team and we look forward to hosting you next time you are in the Rochester area. Kara More

Cambridge, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 May 2013

Stayed 2 nights at this hotel. Our mistake was to not check out the type of bed it was before going to bed. The bed was very soft and had you going into a U shape, and with head lower than the feet. Next morning we spoke to front desk who gave us options of all their other available rooms... More

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Review collected in partnership with Homewood Suites by Hilton

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 30 April 2013

Requested non-smoking mobility room. It was very smoky and had to request change. Second room had dead hard-shelled bugs over floor. Called desk and lady came and removed them. Room smelled of spray and since I have odour allergies it was not the best for me. Luckily, the windows opened and we were able to air out the room. Dinner... More

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Review collected in partnership with Homewood Suites by Hilton

rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
2 May 2013

Thank you for taking the time to post to trip advisor. I have shared your comment with our staff as it is always our goal to have everyone leave the hotel having enjoyed their stay and wanting to come back, however it seems we fell short with you. I have double checked to see what your points were refunded so... More

Las Vegas, United States
1 review
5 of 5 stars Reviewed 27 April 2013

The hotel was clean and well maintained, Outstanding customer service. The staff was helpful with directions and friendly. It is close to air port, the unique downtown, shops and restaurants. Rooms is amazing, huge suites and very comfortable. Friendly fast check in and checkout and easy parking. I will definitely be back.

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Review collected in partnership with Homewood Suites by Hilton

rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
8 May 2013

Thank you for your post. Our staff takes great pride to customer serivce and i am very proud to hear that you recieved great service while you were our guest. We look forward to your next visit to the rochester area. Kara More

Plainfield, United States
1 review
3 of 5 stars Reviewed 24 April 2013

Ok for a value hotel. I would not stay here again. I have higher expectations for Hilton branded properties and this did not meet them. The staff was nice but the room had insects and the spare sheets and blankets were not clean. went to use the pullout and old food and garbage was everywhere.

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Review collected in partnership with Homewood Suites by Hilton

rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
2 May 2013

I want to personally apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and as such we work closely with a professional pest control company to address and rectify any pest situation that might occur. We have reviewed your comments with our staff and have addressed... More

Avon, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 April 2013

Stayed just one night in a 2BR King Suite (visiting RIT). The suite was huge, clean and quiet. The complimentary breakfast was the best comp breakfast I've had in a long time...western omelet....yum! We will surely stay here again if one of my children end up at RIT.

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Review collected in partnership with Homewood Suites by Hilton

rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
2 May 2013

Thank you for choosing to stay at the Homewood Suites while visiting RIT. We had many families the enjoy our 2 bedroom suites while they are traveling to visit their childern attending RIT. Best of luck with making the decision of which collage your child will attend. More

Hanover, United States
1 review
5 of 5 stars Reviewed 23 April 2013

Having a great breakfast before leaving for the day and a hot meal when returning was a huge feature that my family really enjoyed. We cannot wait to stay here again when we return next time. Thank you Homewood Suites.

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Review collected in partnership with Homewood Suites by Hilton

Niagara Falls, United States
1 review
5 of 5 stars Reviewed 22 April 2013

This is a great property to stay at if visiting Rochester. There is very limit eating venues in the city if you choose to stay there. However, this property is close to the shopping district with plenty of places to eat and shop.

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Review collected in partnership with Homewood Suites by Hilton

Albany, NY
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 15 April 2013

I have stayed here many times before and like the location - near many restaurants; the room - large like a small apartment; and the manager's reception Mon-Thurs with wine, beer, lemonade, cookies, and a different meal each night. It is usually enough for dinner if you want. The next morning is a full, hot breakfast. There is a lobby... More

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rochwgm, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
2 May 2013

Thank you for making our hotel your home away from home. I am glad to hear that you enjoy our evening dinner as the kitchen staff takes pride in making them as enjoyable as possiable for all of our guests. We look forward to seeing you on your next visit to Rochester More

 
 
 
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Additional Information about Homewood Suites by Hilton Rochester / Henrietta

Also Known As:
Homewood Suites By Hilton Rochester / Henrietta Hotel
Homewood Suites By Hilton Rochester / Henrietta Hotel Rochester
Homewood Suites Rochester
Hilton Rochester
Homewood Rochester
Homewood Suites Rochester Henrietta
Rochester Homewood Suites
Rochester Homewood
Address: 2095 Hylan Drive, Rochester, NY 14623
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Rochester
#18 Business Hotels in Rochester
Price range (per night): S$160 - 262
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to our cozy all-suite hotel in Rochester, New York. Enjoy complimentary breakfast each morning and spend the evening with us Monday through Thursday for the evening reception. Each suite has a fully equipped kitchen with a full size refrigerator, stove top and plateware to make you feel at home. Stay connected with friends and family with complimentary internet access. Located only six miles from the airport, our hotel is in an ideal location for easy travels. ... more   less 
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Homewood Suites by Hilton Rochester / Henrietta
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