This hotel is definitely not up what you would expect when you book a room at a Homewood Suites!! I have stayed at other Homewood Suites, in fact they are my number one hotel choice when I travel, but this one I would never even dream of coming back to! I will say that the Front Desk staff was very...
More
Thank you for taking the time to post on Trip Advisor. I would like to apologize about your experience at the Rochester Homewood Suites it is always our first priority to have our guests to be happy with our hotel. In the past year we have had some great updates at the hotel with all rooms now having 2 flat...
More
We traveled to Rochester from Canada and we booked it for 3 nights, but it was so good that we stayed additional night.
Room was clean ans kitchen with all appliences was great for the family with 4 kids.
Stuff were amazing, so nice and always helpful and so nice!
Breakfast was excellent and fresh coffee and tea always available...
More
Anna,
Thank you very much for taking to time to write about your great experience at the Homewood Suites Rochester. It is always my staff's goal to have every guest feel at Home and know that they are always welcome back.
Thanks again,
Kara
More
Stayed here several years ago and loved it.
Stayed 3 days recently and had nothing but problems.
Hotel food was horrible!!
TV premium channel was out of service.
Thermostat in room malfunctioned repeatedly.
TV screen was damaged and difficult to watch.
Sofa bed in living room was very dirty when we opened it. Had food and crumbs inside, as well...
More
Thank you for staying with us during your trip to Rochester. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest room appearance and cleanliness is an area we are actively examining. I welcome any additional comments or suggestions you would like to share. I sincerely apologize for the noise issue encountered during...
More
We stayed here during a hockey tournament Nov 3-6 2011. Being a hockey mom for 11 yrs with 2 kids travelling to tournaments, I have been to a LOT of hotels. This was, by far, the BEST!! Customer service unlike ANYTHING I have ever seen, and I am comparing this to many 5 star hotels we have stayed in from...
More
I took my daughter on a college visiting trip to Troy and Rochester and needed to find something clean and comfortable, but we were not looking for any frills, either, so the price at Homewood Suites attracted me. The breakfast buffet was Ok considering it seemed to be mostly all package / precooked / nuked fare.
Pros: The suite was...
More
Thank you very much for your comments. I hope that if you daughter does attend college in Rochester that you consider the Homewood Suites again.
More
Again we stayed 5 nights while visiting family in Rochester. We arrived 8.30pm due to late flight arrival, Kara (GM) had our room sorted as I emailed her in advance and Stephanie at the front desk got our keys all ready. By the time Stephanie helped us to fix the Wi-Fi on our iphones my son arrived to take us...
More
Reviewed 9 November 2010
Thank you for your comments and as always we look forward to seeing you again soon.
More
During our check in we were greeted by a very nice young man and he was exactly what you would expect from a Hilton Property very accurate, efficient and friendly! (thought he was the manager) However we came down the next morning for breakfast and my husband approached the desk and was not acknowledged by the morning women manager he...
More
Thank you for the review you wrote, we are glad you enjoyed our spacious rooms. I do apologize for the your inconvenience you experienced at the hotel during your stay. To further discuss this issue, please contact me at the hotel. We appreciate your feedback.
Thank you,
Kara Kane
General Manager
More
I'm a frequent traveler, often staying at Hilton properties. We rented a 2 bedroom suite and found it in very poor condition. The fabric on the furniture in the living room was old, very dirty and very stained. There appeared to be blood smeared on the inside of one of the bathroom doors and what looked like peanut butter smeared...
More
We understand your concern about the stained, dirty furniture. We take your comments serisouly and try to maintain the best quality of our furniture. We did also just get our furniture, carpet, and drapes cleaned professionally in all of our rooms. If you would like to discuss this further, please do not hessitate to contact me at the hotel.
Thank...
More
This hotel was a real disappointment. You come to expect a certain level of service and comfort from Homewood Suites & this really didn't measure up. Right away when we saw the multiple security cameras around the doors, it made you a bit nervous. The previous post about the scammer in the parking lot really didn't surprise me. I felt...
More
Thank you for taking the time to post a comment on trip advisory. I am concerned about the issues that you experienced during your visit. Please accept my sincere apology.
I want you to know that the comments and suggestions we receive from our guests are taken very seriously. They tell us what we're going right and what we are...
More
I stayed at the hotel two weeks ago for a business trip and it was a horrible experience. I check in Sunday night , unpacked and had been in the room for a couple of hours when I realized the heat was not working. I called the front desk and was informed "the maintenance staff was no longer on duty...
More
If you own or manage Homewood Suites by Hilton Rochester / Henrietta, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
194 Reviews
74 Reviews
70 Reviews
