The housekeeping did not do our rooms because we had clothing on the beds. We were never told in advance not to leave clothing on the bed. What is the use of staying in the hotel if the housekeeping cannot do the job of cleaning the room? This is the first time I have seen this excuse for not doing... More

I have stayed here several times when I visit my son at RIT and I 've always found the staff to be very helpful and the rooms are very comfortable and clean. The rates are fantastic for all that is included. The free hot breakfast is really nice and very handy.The bar/restaurant is now open and the food is absolutely... More

The nicest part of this hotel is the lobby. This place will do if you are in a pinch but be warned the beds are hard the pillows are lumpy and the tv's are almost unwatchable. More

We stayed here for one night, and could not have been more pleased with our stay. The outside of the hotel, and the area itself look a little dated, maybe even old. However, once we got inside, everything was absolutely perfect. The front desk staff were very pleasant, cheerful, and accomodating. They have a business centre where you can use... More

My family has stayed in this hotel several times without much in the way of complaint, but this time the houskeeping was not really up to par. The room had not been well vacuumed - we found a food wrapper just under the edge of the bed. Although we had a reservation for 4 people there were only 3 bath... More

Great hotel, looks as though it was recently renovated. Rooms were clean and the temperature was easily controlled. Check in was great as well as check out. Our shuttle driver was friendly and on time. Breakfast is nice and early so for those who fly early, it's still available. Lots of great items on the breakfast for only being a... More

This was an Expedia "hidden value" hotel--similar to Hotwire where you book a hotel without knowing the name of the hotel. It was rated 3 stars, which I would say is generous. The hotel is located conveniently off i-390 and readily accessible to everything in the area. We checked in without problem and stayed in room 115. The room was... More

The best thing about the stay was the value. When I checked in, the greater hardly said a word and recited check in information like a robot while the other person behind the desk talked on her cell phone. The room was cold when I entered and the door separating my room from the adjacent was unlocked and open. The... More

I stayed at the Quality Inn Rochester Airport to be near the Univ. of Rochester for Meliora Weekend. It met all of my needs perfectly and actually exceeded my expectations: Clean room, comfy bed, fabulous shower, essential toiletries provided, lots of breakfast choices including healthy ones, and absolutely superior service. I was delighted to learn that the hotel provides a... More