Upon our late evening arrival we were greeted by a cheery, personable, and eager to please check in personal and were given a king room on the 21st floor overlooking the river. The room had a wonderful view, was clean, and comfortable. I was a little disappointed that they charged for WiFi and felt the decorating could use a little... More

I spent one night at this hotel recently for a business trip. The hotel offers a free shuttle ride from the airport and it was quick and easy. I waited maybe 10 minutes at the airport. Check-in was quick also and the front desk staff was extremely polite and friendly. My room was on the 17th floor. I always request... More

We stayed at the Hyatt Regency Rochester when touring Eastman Conservatory. Good location as it is a 5 minute walk, but the in-and-out valet was easy to use as well. Hotel was beautiful and clean. (We initially went into our room, but found the person before had smoked in it although it was non-smoking, and it was noticable. We called... More

My family shared Easter at the Hyatt Regency in Rochester NY yesterday. We thoroughly enjoyed the brunch, the staff, the venue... The food was delicious and plentiful. There were so many choices, I couldn't even try everything. The staff was so friendly, right down to the valet and the gift shop attendant. I was very impressed. Sometimes, it seems "city... More

The best part about the Rochester Regency Hyatt is the staff. They are very friendly and will go out of their way to make guests feel at home -- particularly frequent guests. The front desk staff make an effort to remember everyone and accommodate any expressed preferences (including a particular floor or even favorite room if it's available). Notable staff... More

I travelled to Rochester for a conference, so I paid the conference price for the room, which was $125 and it included internet, so I didn't have to pay the extra $9.99 a day. Clean, comfortable room, with coffee, toiletries and towels changing every day. I asked for a river view and I was given a beautiful room on the... More

We were traveling for a conference, so this was the official hotel for the event, and the rate was decent. We stayed in a double bed room. The beds were comfortable and the rooms were fairly large. I appreciated the comfortable business chair and desk. The bathrooms are nice and roomier than most. Unfortunately, the walls are thin, and we... More

I have traveled for business for 10 years and I'm a GOLD Hyatt member and this is my worst experience. They had concert goers to the hotel and put them on all the floors instead of combining them on certain floors. Partying in hallways all night, dope, screaming, doors slamming - security did nothing. The next morning the front desk's... More

Everyone that we encountered at the Hyatt Regency Rochester was warm, friendly and genuinely concerned with our having a pleasant stay. Stephen, our van driver, went above and beyond to insure we arrived at our destination for the evening safely. The rooms are comfortable with plenty of space. The shampoo, conditioner, and bath bar were luxurious. We will definitely be... More