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Strathallan - a DoubleTree by Hilton

3.0 of 5
550 East Ave., Rochester, NY 14607
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Strathallan - a DoubleTree by Hilton
Ranked #3 of 39 hotels in Rochester
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41 reviews from our community

    Trip type
Traveller rating
    32
    6
    2
    1
    0
Date Rating
Chicago, Illinois
1 review
5 of 5 stars Reviewed 17 May 2013 NEW

we had seen this hotel on previous trips to rochester and have always stayed at the hyatt until we saw that they changed ownership and renovated the place....what a transformation the hotel has taken....they did a great job on renovating it....the rooms are big and clean...staff friendly...restaurant clean and food good, although we only ate breakfast there...happy that someone took... More

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Pittsfield, Massachusetts
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

This property has just reopened in November after an extensive renovation. Well done. We have a beautiful spacious King Bed Suite. Room 202. We have a pull out double bed in sitting area with balcony over looking a fire pit and garden. We also have a king size bed in a separate bedroom with its own balcony overlooking The Char... More

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See 6 more reviews by srfrgrl97 for Rochester
Newbury, Massachusetts
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

Love this place. The occasion of our visit was my father's memorial service. We were there for three nights. With every staff interaction, those who knew why we there and those who didn't, we experienced kindness and just the right degree of congeniality. The hotel is thoughtfully designed so that the very happening bar scene does not impinge on the... More

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See 2 more reviews by Robin L for Rochester
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 9 May 2013

Nice place in a good location, walk from downtown, good rooms for the most part. And as many say its true the food at the restaurant is great. For me and my wife, I was made to feel very uncomfortable by Katie on the front desk. Shes grouchy, snide and should not be in the hospitality industry. She is condesending... More

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See 4 more reviews by GBirk for Rochester
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review
14 May 2013

I am very sorry to hear about your receint experience concerning one of our associates. We strive to exceed our guest's expectations. We will make sure that your feedback is put to good use. I am happy that you enjoyed the other associates that were here to assist you and look forward to touching base with you during your next... More

Scranton, United States
1 review
5 of 5 stars Reviewed 7 May 2013

Everything was brand new. Great lobby area, open, clean, and had a nice flow. The downstairs bar is a plus. The Bed's are amazing, it was more comfortable than my home bed. Amazing double balcony on my room. Decent view in a nice neighborhood. Close to the Rochester Armory which is where we went to see BASSNECTAR. Just amazing

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Review collected in partnership with DoubleTree by Hilton

Fort Lauderdale, United States
1 review
5 of 5 stars Reviewed 2 May 2013

Love the new remodel and the staff was excellent. Its nice to see Rochester get a decent hotel. Will recommend over any of the other hotels in Rochester by FAR Great rooms and location Thank you Sherwin for the great hospitality

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Review collected in partnership with DoubleTree by Hilton

Havelock, Canada
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 30 April 2013

What a great experience. We were at the Strathallan 18 months ago before the new ownership and all the renovations. What a transformation. We were in Rochester for the Half Marathon and the Strathallan was the host hotel. Almost the entire hotel has been updated. The lobby, bar and restaurant look very attractive. The breakfast buffet offers fresh fruit along... More

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See 2 more reviews by Karl E for Rochester
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review
2 May 2013

Thank you for staying with us and for your kind review. We really appreciate it! As you were able to see everyone from ownership, to management and staff are all very committed to making sure our guest have a great experience with us. We hope you did well at the marathon and that you will visit us again soon. More

Northern Virginia, USA
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 27 April 2013

Very helpful front desk staff...all staff friendly. Comfortable rooms at a slightly high price. Clean. Restaurant average quality, slightly pricey. Front desk: when we checked in, they could not find the reservation for the second room from Expedia. She was nice enough to get us into both rooms (kids were very tired from long drive) and let us square it... More

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jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review
2 May 2013

Thank you for staying with us. We are very proud of our staff, who always go above and beyond for our guests. We hope you visit again soon. More

new york, United States
1 review
4 of 5 stars Reviewed 24 April 2013

This is a great hotel. Clean, a very happening bar and restaurant. We got a suite even though we reserved a normal room, and they didn't make us pay more. Great overall experience. Very close to bars, restaurants, coffee shops, and the Auditorium Centre.

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Review collected in partnership with DoubleTree by Hilton

jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review
2 May 2013

Thank you for staying with us. We are very proud of our hotel and glad you enjoyed it as well. Hope you visit us again soon. More

USA
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 21 April 2013

The Strathallen used to be a pit, but Doubletree has completed a marvelous renovation of this property and it's now first rate. The grounds are beautiful, the restaurant is wonderful with great service and the beds are the best there are. Two things they need help on: electrical outlets in the room are few and far between and are not... More

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jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review
22 April 2013

Thank you for staying with us. We always welcome feedback from our guests as we are always striving to exceed expectations, and we hope you visit us again soon. More

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Additional Information about Strathallan - a DoubleTree by Hilton

Also Known As:
Strathallan Hotel
Strathallan Hotel Rochester
Address: 550 East Ave., Rochester, NY 14607
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Rochester
#4 Business Hotels in Rochester
Price range (per night): S$216 - 325
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
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Strathallan - a DoubleTree by Hilton
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