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All 39 Rochester hotels

Radisson Hotel Rochester Riverside

3.5 of 5
120 East Main Street, Rochester, NY 14604
Hotel amenities
Radisson Hotel Rochester Riverside
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68%
Ranked #14 of 39 hotels in Rochester
Most recent review
4 of 5 stars Reviewed 14 June 2013
Steve E Syracuse, New York
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362 reviews from our community

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Traveller rating
    135
    105
    60
    35
    27
Date Rating
Syracuse, New York
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 14 June 2013 NEW

the front desk staff is very good, i had some confusion and they were able to end my problem quite respectfully. the conference staff were very helpful and always available or close-by. but the conference room was very cold. i don't know if that was done to keep the attendees awake or there was a problem with the controls. the... More

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See 12 more reviews by Steve E for Rochester
Denver
1 review
2 of 5 stars Reviewed 11 June 2013

I got in late at and was very happy with the service. Airport pick up at midnight and a helpful and friendly staff. I went straight to bed. Good thing because if I had seen the room before falling asleep I wouldn't have slept well. When I woke up I was confronted by a long black hair staring me in... More

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
13 June 2013

Thank you for the feedback that you provided regarding your recent stay at our property. I am glad that you enjoyed the service that our team provided you but am disappointed that the cleanliness that you experienced was unsatisfactory. I will be sure to review your concerns with the housekeeping and culinary teams. Please contact me directly the next time... More

Rochester
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 9 June 2013

We just hosted a wedding of 175+ guests and the Hotel Staff was exceptional. In particular, Allie Bonacquisti was just outstanding throughout the wedding planning process and during the day of the event. The food was excellent and the service outstanding. The wedding suite for the bride and groom was the size of small apartment, with a great view of... More

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
13 June 2013

We appreciate the feedback that you provided regarding your daughter’s recent wedding reception and stay at our property! It is our goal to ensure that our guest’s expectations are exceeded in every area! I am glad that our associates were able to assist. Thank you so much for your recommendation and I will be sure to pass along your kind... More

Pine City
1 review
5 of 5 stars Reviewed 2 June 2013

Thank you for your superior customer service. The front desk staff, the "Legends" restaurant staff, and the custodial staff I encountered were very accommodating. The parking garage is for experienced drivers only - extremely narrow spaces and low overhead. The New York State Loving Education At Home (LEAH) Annual Convention along with the 2013 High School Graduation Ceremony was held... More

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
13 June 2013

Thank you for taking the time to share your experience at the Radisson Hotel Rochester Riverside with the Trip Advisor community. We are so pleased that you enjoyed your stay in our newly renovated rooms and are staff was so accommodating! We truly appreciate your loyalty and look forward to your next trip to Rochester. More

Sauquoit
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 31 May 2013

I stayed at this hotel for the New York Library Association/Section of School Librarians Conference. The staff was very helpful throughout the 3 days I was there. The bellman was especially helpful in getting luggage and accumulated bags from my room to my car. I would highly recommend this hotel.

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
12 June 2013

Thank you for the feedback that you recently provided through Trip Advisor! We are glad you’re your stay was enjoyable and that you found our staff friendly and helpful. We truly have a great team and I will pass along your kind words to the Bell Staff! Thank you for your recommendation and we look forward to your next visit... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 29 May 2013

My husband and I stayed here over Memorial Day weekend for a wedding. We had a fabulous stay. The front desk staff was great - very efficient and our entire wedding group was very close together. Our room had a fabulous river view - try and get an odd number room. The sleep number bed was amazing! Had a great... More

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
12 June 2013

Thank you for the feedback that you recently provided through Trip Advisor! We are glad that your stay was enjoyable and our team was able to provide you with top notch service! I will be sure to pass along your kind words to the team. More

Markham
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 28 May 2013

We normally use Priceline or Tripadvisor to book hotels and, this time, we used Priceline. While it is always predictable what hotel we are booking with Tripadvisor, in recent years, we've had some unpleasant surprises using Priceline's "Name Your Own Price" feature. This time around, we used this feature again but, to our pleasant surprise, we hit the jackpot. The... More

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See 4 more reviews by GeneralZ for Rochester
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
12 June 2013

Thank you for taking the time to share your experience at the Radisson Hotel Rochester Riverside with the Trip Advisor community. We are so pleased that your expectations were exceeded! We hope to see you again soon! Safe Travels! More

1 review
5 of 5 stars Reviewed 28 May 2013 via mobile

Good place! Also Dan S. did excellent jobs and good services. Suggest to go there!!! The rooms are very clean, comfortable! Nice place! When i went there, no matter how many questions or problems we had, Dan S. tried his best to help us! Really thanks

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
12 June 2013

Thank you for your recent Trip Advisor comments! We appreciate your feedback and are glad that you found Dan so accommodating! I will be sure to pass along your kind comments to him and the rest of our team! We look forward to your next visit! More

Wisconsin
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 23 May 2013

We stayed 3 nights mid May for a graduation. Get an odd numbered room if you can and you'll get a nice river view. The front desk staff were very helpful and courteous. Rooms were clean and well laid out with tons of extra outlets to charge devices. There's also a nice comfy chair and ottoman in each room. We... More

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
28 May 2013

Thank you for the feedback that you recently provided through Trip Advisor! We are glad that you found our staff friendly and helpful. I am disappointed that you had challenges with housekeeping and the parking garage. I have addressed both of your concerns and although we recently implemented a new automated parking system, I am confident that your concerns have... More

Manlius, New York
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 23 May 2013

We recently stayed here as we do every year in May. This is a very consistent hotel we are always pleased w/our room (Sleep # bed...nice!!) Staff is always accommodating. We always take advantage of the bar/restaurant because we are tired and just need a beverage and a bite to eat & don't want to venture out!! We did a... More

Was this review helpful? Yes
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
28 May 2013

Thank you for the feedback that you recently provided through Trip Advisor! We are glad that your stay was enjoyable and our team was able to provide you with top notch service! I will be sure to pass along your kind words to the team. Safe Travels! More

 
 
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Additional Information about Radisson Hotel Rochester Riverside

Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion
Address: 120 East Main Street, Rochester, NY 14604
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Rochester
#16 Family Hotels in Rochester
Price range (per night): S$144 - 320
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 
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