The shower didn't have a plastic curtain so water spilled on the floor from the shower. I put a towel down to soak up the water between the shower and the toilet. I came back to the room during lunch and the some of towels folded on the rack were damp. If that wasn't bad enough, the bathroom was just...
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Dear ASkarhus,
We thank you for taking a moment to reflect on your experience while staying at our hotel. It is displeasing to hear that your stay was unsatisfactory. Please know that your concerns have been shared with the department manager to remedy the issues. We would like to thank for sharing your kind words about our staff. We hope...
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I spent three nights here this week and everything was great. I had a single bed room and it was large and comfortable. The bed and sheets were comfortable and the hallways quiet. Everything was clean and I found nothing to complain about. The only fault was dated gym equipment, but I didn't see anybody else use it in three...
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Dear LokiR1,
Thank you for taking your time to write a great review about our hotel. We are pleased to hear that you enjoyed all aspects of the hotel and the friendliness of our staff. Our staff looks forward to seeing you the next time you are in the area.
Best Regards,
Genesee Grande Hotel
Staff & Management
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I checked in and went to my room. It was nice but the first time I flipped on the bed I came face to face with blood on the pillows, they obviously do not clean them between guests. I tossed them off the bed and inspected the sheets, they looked clean. I asked the front desk clerk at 6 am...
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Dear MichelleCrow,
We regret that your last stay with us was less than satisfactory. We acknowledge you concerns and would like for you to know that we are taking proper steps to rectify the issues you have encountered during your stay. We hope that you give us another chance so that we can provide you with great service we are...
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This place was a stopover on a long journey and was on the pricey side, but after having stayed there I would definitely say it was money well spent. The room was large, clean and bright, the service was super friendly; even people we passed in the hall had a smile and a hello. The fitness centre was a great...
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Dear Paulabanks,
We are excited that you found our hotel while on your long journey. We are especially proud that your experience was enjoyable while passing through Syracuse. It is our priority and pleasure to provide a welcoming and comfortable service to all of our guests. We hope to see you again next time your travels bring you to Syracuse....
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This is a hotel that has gone through various transformations over the years, but the one constant has been the superior service. The Genesee Grand is not a new hotel. The years of wear make it a 3 to 3.5 star hotel - but I’ll give it 4 stars due to the superior service.
On a recent stay in March...
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Dear Robsyr,
We would like to thank you for being our guest. We strive for 100% guest satisfaction and take great pride in making sure each one of our guests enjoy a “Grande” experience. Please know that Esra and Lori appreciate that their work ethic is recognized and appreciated. We are excited to welcome you again on your next visit...
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I've stayed at the Genesee the last four times I've visited my daughter at Syracuse University. I've found the accommodations perfect for my needs--very clean, friendly and efficient staff, good restaurant/bar. The beds are comfortable. I've only stayed in the "old" 6-floor building side; it has the feel of an old European hotel and is well kept--carpets are clean and...
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Dear 6experiencedtraveler,
We are pleased to hear we exceeded your expectations. Thank you for your review and we look forward to seeing you next time you are visiting your daughter.
Best Regards,
Genesee Grande Hotel
Staff & Management
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Very clean hotel, friendly staff. Location is perfect.
Dear Nikol1994,
Thank you for your kind review, we look forward to seeing you next time you are in the area.
Best Regards,
Genesee Grande Hotel
Staff & Management
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Pros:
Elegantly appointed hotel
Decent price
Good stay
Aveda products
Cons:
Bed lacked a duvet cover
SD signal for HDTV, only the local over-the-air in HD
Guest room had a cracked sink countertop with a bad fix.
Towels had something odd on them, like a sticker
Room temp set to 79
.25Mbps down/.08Mbps up
Parking lot fills up quick...
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Dear IntegrityTravel,
Thank you for your contributions on TripAdvisor. Your concerns have been passed on to the appropriate department managers to insure all details can be addressed quickly and efficiently. We are happy to hear that you enjoyed our selection of products and the hospitality of our staff. We take pride in assuring that our guests are consistently provided with...
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We stayed here one night on our way to New York City from Toronto.
Arrived late, around 10pm and within less than 5 minutes we were checked in and on our way to our room.
The from desk saw that we are with a child (2 years old) and without asking gave us a room with 2 beds so our...
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Dear Verbat,
Thank you so much for your kind comments on Tripadvisor. We are pleased to hear you enjoyed your stay with us and our staff was attentive to your needs. We look forward to seeing you in the near future.
Best Regards,
Genesee Grande Hotel
Staff & Management
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Very nice hotel - staff is really nice and courteous. One of the waitresses gave us lots of good tips about going to Armory Square. The hotel restaurant is quite good and reasonably priced. The room was very clean, and we were given an upgrade, despite making our reservation through a discounted site.
Dear 60795Traveler,
We thank you for your wonderful comments about the hotel and the staff. Your review has been shared with all of our staff to enjoy and we look forward to your next visit.
Sincerely,
Genesee Grande Hotel
Staff & Management
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53 Reviews
116 Reviews
