We arrived late evening for a college tour and were tired after a whole day of travelling. The accomodations were clean , well appointed and perfect for our needs.we had a good dinner downstairs in their restaurant where the food was delicious. Hotel was very helpful with transferring to and from the university which was really a walk away.....picked and...
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Greetings superamelia:
Thank you for the 5 star review! We hope that you enjoyed your visit to Syracuse and the University. We take pride in not only our accommodations but also great service and it sounds like you had a top notch experience. We look forward to your return in the near future.
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I'm not sure where all the negativity comes from in previous reviews. I thought this was a great property.
I stayed here for a seminar. I was very enthusiastically greeted by Adam H. at the front desk. Very friendly staff from start to finish. It was great to deal with such a friendly group of people.
My room was clean,...
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Greetings 745Entertainment:
Thank you for taking the time to share your experience. Service is extremely important to our success therefore we are glad to hear you were enthusiastically greeted by Adam. As Adam's boss I will be sure to recoginize his passion, he is a true asset to the team. We hope that you will be back soon to visit!
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Middle of the city, near SU, convenient parking, clean, good place. Rooms comfortable and the mattress was outstanding. No cost wireless---that worked a plus. One night but have stayed there before---now under new management in the Crowne chain---try it.
Greetings Patrick201:
Thank you for staying with us on your most recent trip to Syracuse. We are under new ownership with the Crowne Plaza flag. We also have recently finished a complete renovation of our property to ensure we are top notch in the area. We hope you will choose us again while in Syracuse!
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Seriously how is this a Crowne Plaza property? Intercontinental Hotels Group needs to look at this.
The building is old looking. Indoors nothing great. I am Platinum and wasn't even acknowledged as one. Get to room and undewhelmed. Decided to take a shower before dinner and it took 15 minutes for the water to warm up. Never got hot. Used...
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Greetings DumnATanker:
We are embarrassed to hear of such an unsatisfactory stay with us. We can assure you the experience you had is not the norm and I will ensure you that I will share this feedback with my operational teams to learn and retrain where necessary. I have sent you a private message as I would like the opportunity...
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My husband and I live locally to the Syracuse area, I actually work 3 blocks away and drive by this hotel daily. I stayed here after a friend told me about the amazing rain showers. We got a king room on the 19th floor. Wasn't terribly expensive $148.00 for the night. It was our 10th anniversary. I took a look...
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Greetings Jennifer:
Thank you for choosing us as your "staycation" hotel in Syracuse. I am glad your anniversary was a special experience for you and your loved one. Our showers are very unique and luxurious. The champagne was also a nice touch and a way to thank you for choosing us. We hope you will choose us again soon for...
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We enjoyed staying at the Crowne Plaza. Check in was a breeze, parking was conveinent, lobby bar was great. Our room was clean, and bed/pillows were comfy. We even ordered room service, while ridiculously priced, it was actually decent food.
However, the room was so dusty, we could barely sleep since we were so stuffed with allergies. Couldn't turn the...
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Greetings lil_lacej:
Thank you for choosing us for your most recent! We appreciate you taking the time to give us feedback on a few areas where we could improve. We will certainly take this feedback back to the team to improve for future stays.
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We visited for over a week and had to be very flexible with our schedule because of the nature of our visit. The employees at The Crowne Plaza were extremely courteous and helpful. They went above and beyond to make sure our stay was a good one. We were most impressed how flexible and accomodating they were with us with...
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Greetings Brett B:
We are happy to hear that we exceeded your expectation for your stay. We all knew how special your trip to Syracuse was for you and your family and we wish you well in the future. Hope to see you back for a visit in the near future.
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I stayed here with my family and a friend's family while the friend's son visited Syracuse University after getting admitted there. I chose this hotel for the friend's family due to their demand to stay at a top-notch hotel. The hotel itself was great in terms of service, cleanliness, convenience of location, etc. However, I probably wouldn't pick this hotel...
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Greetings TML88
Thank you for the generous review. We strive to exceed every guest's expectation! Our location being within walking distance from Syracuse University is a great advantage ! We hope to see you return in the near future.
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Located directly next to the highway (and you are reminded of it during the night). Rooms are updated and bed is comfy. But food left by previous guest made us feel that the room was not entirely clean. Just a short drive to the university this is a good place to stay. But ask for a room away from the...
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Greetings Travelmom028:
Thank you for taking the time to share your experience at the Crowne Plaza Syracuse. Our sincerest apology that your room was not to standard at check in. We take pride in superior cleanliness for all our guest rooms. With our renovation less than a year ago all our product is fresh and we plan on delivering the...
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I recently stayed in the Crowne Plaza because my company had a rate with them and they were near the highway I ws doing a dinner meeting then early meeting heading out by noon. When I pulled up it looked like a holiday inn from the outside but when I walked in the doors I was amazed how beautiful it...
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Greetings Rich B:
Thank you for your time and perfect review rating. Our most recent renovation of over $5 million dollars coupled with a new management company has allowed us to provide an upscale feel and experience. We focus on providing top notch guest service and making all guests feel at home while enjoying upgraded amenities such as our "rain"...
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116 Reviews
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