We were here for my daughter's dance competition. I booked the hotel because it was 0.6 miles from the OnCenter convention center, and that is where the competition was held. There is a TON of road work going on around the hotel, so it was a little bit of a hassle driving into the place. Anyways, I parked the car...
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Hello jMarg27,
Thank you for your recent contribution to Tripadvisor. I've shared your comments with our entire team and we truly appreciate the rave review. Providing world-class service is very important to us and we feel that our associates strive for excellence! We appreciate the great feedback and we hope to see you again in the near future!
Warmest Regards,...
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I just finished a one-week stay at the Sheraton and was impressed by the professionalism of the staff and the cleanliness of the hotel. Most facilities were excellent with the exception of the locker area for the indoor pool--it was dirty, cramped and needs a makeover. Rooms were clean, lobby area and business center are excellent and workout room is...
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Dear Buffy1958,
Thank you for your recent feedback on the Sheraton Syracuse. We're glad that overall you enjoyed your stay with us. However, I will share your comments with our Culinary Team so that we can take corrective action. We appreciate the valuable feedback and we hope to see you again at the Sheraton Syracuse!
Warmest Regards,
Gil Reyes
Hotel...
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I had called before arriving to make sure that I had a late checkout and refrigerator ensuite, as I am a professional speaker with a heart condition and have special dietary needs and also must lie down during lunch on the days I am speaking. Anne (Annie?) took my requests over the telephone and entered them into my reservation.
Upon...
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Hello LMHC1RPH2,
Thank you the great feedback on the Sheraton Syracuse. We truly appreciate the great comments on the hotel and our staff. With regards to Annie, she is one of our superstars and she recently was promoted to Guest Services Supervisor. Thank you once again for the kind words and we hope to see you again in the near...
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My daughter and I stayed at the Sheraton Syracuse University Hotel while in town to visit Syracuse University. The hotel is on the Syracuse campus which makes it extremely convenient for a campus visit.
We stayed on the 9th floor club level. The club level with breakfast and coffee each morning was a nice perk, but I'm not sure it...
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Hello Katherine B,
Thank you for your recent contribution to Tripadvisor. I agree with you that our club floor has amazing views of the Syracuse campus and our location is ideal when visiting the University. As for your comments with regards to the food aroma in the lobby, we are in the final stages of rectifying this issue thru a...
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I went to the hotel in June 2011 for an SU related course. The rooms were excellent, very clean and comfortable. Staff were OK, not anywhere near as friendly as staff I have dealt with in Europe or Middle East - maybe its US customer service - was my first trip to US.
Breakfast was decent, but the buffet changed...
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Greetings Andrew_Nolan!
We appreciate the positive and constructive feedback on the Sheraton Syracuse. I've also shared your comments with our Director of Service Culture so that we can use your comments to improve on our services. I would like to mention that our hotel is consistently ranked in the top ten percent within the Sheraton brand on guest service. We're...
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I stayed at this hotel when I visited my son who is a student at SU. The convenience factor can't be beat but clearly management uses that to their advantage. When I checked in, I was advised that parking was an extra $13 per night. I was surprised since the room rate was relatively high at over $175 for the...
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Hello mgbrook,
Thank you for your recent contribution to Tripadvisor. We appreciate the valuable feedback that you have provided us and I have shared your comments with our team so that we can take corrective action. As for your comments on parking, our hotel is located on the campus of Syracuse University which makes parking very limited. Although we do...
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Great location, steps to the University. Clean, comfortable room. Nice concierge room. Worth it.
Dear ScottgNJ,
Thank you for your recent review on the Sheraton Syracuse. We appreciate the great feedback and we're glad that you enjoyed your stay with us. Our hotel recently completed a multi-million dollar renovation and our newly rejuvenated club lounge has been a big hit with our guests! Thank you once again for the great comments and we hope...
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When visiting Syracuse University, this is hands down the most convenient hotel location-wise. It's tough to get a reservation though, at peak times, like "Family Weekend.". At that time, they reserve rooms through a lottery system only and they begin taking names a full year in advance! If you are lucky enough to stay here though, you will enjoy the...
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Great size room, a quieter spot than the other big name hotel in town, just over the road from Starbucks, convenient for business and a great bar.
Dear Dizzy_Snowy,
Thank you for your recent comments regarding your recent stay with us at the Sheraton Syracuse. We feel we have a great location here on the campus of Syracuse University, as you said we are right across the street from Starbucks and the college restaurant street which is a plus. We have just completed a complete renovation of...
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Everything about the hotel was lovely... The rooms, staff, food. However, there seems to be no soundproofing whatsoever. I have traveled a lot and know that it's common to hear some noise, but it was so loud at this hotel. I literally heard the person next to us using the bathroom. Luckily we were the end of the hall, but...
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Dear robndani,
Thank you for your recent comments on Tripadvisor. Thank you for the positive comments regarding our rooms, staff, and restaurant/bar. Let me apologize for the problems that you experienced with your stay regarding the noise. I have shared your comments with the management team, and our chief engineer as well. Please do not hesitate to contact myself the...
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116 Reviews
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