Have stayed many times in this hotel and every time have been treated with equal excellence. I believe that speaks for itself. The front desk staff are always there for your every need and show true concern over your satisfaction. I often have had one or two grandchildren with me and I believe they would rate our stay the same.... More

The stay started out with meeting Marizela, the employee who checked us in (I was there for a conference, and there were a number of us). She was exceedingly polite and was very nice to us. She went out of her way to accommodate us (we wouldn't have our tax exempt forms until checkout, we didn't know how to get... More

I stayed at this hotel for work. I prepaid for the stay through hotels.com. When I checked in, I was asked to provide a credit card, which is odd because there was no room service, minibar nor charge for wifi. Several days after my stay, the hotel itself charged me for the stay in additional to the prepaid stay. I... More

Wife and I stayed there one night en route to Burlington VT from Pittsburgh PA. Staff was very helpful with recommendations for restaurants in the area and checking us in. Room was very clean and comfortable. Would definitely consider staying again if I am in that area.

We were quite impressed with the service and accommodations at this hotel. The staff was welcoming and friendly. We we given a spacious room with a comfortable king size bed, a microwave, a refrigerator and an in-room jacuzzi. At breakfast my wife could not find a certain flavor of yogurt. She asked Kim, the server, for help. She promptly retrieved... More

The Hampton Inn in Utica is just off the NYS Thruway, in the direction of the center of Utica (which you can see from the hotel). The area is a bit run-down, but the hotel is modern, clean, and well kept. The rooms are comfortable, fairly large, and although not very fancy, have everything you need. The front desk person... More

Whenever we are in the area we stay at this hotel. The staff is friendly and accommodating and we always have a good experience. We enjoy the generous complimentary breakfast and the evening snacks. During the weekdays the hotel will provide traveling snack bags for the kids.

Passing through Utica NY on way west on the New York State Thruway (90) we needed a place to stop for the night. The reviews were positive for the Hampton Inn, so we decided to stay there, we were not disappointed. The hotel appears either new or newly refurbished. There were no signs of wear and tear anywhere. The desk... More

When the rooms I had planned at another motel fell through, I found myself with an extended family of 6 people with no where to sleep. The folks at the Hampton Inn not only found me the perfect rooms (right next to each other despite how full the hotel was), they were also so friendly and helpful that we felt... More