This hotel is in a great location and is very clean, however, we got into our room and the interstate was very noisy, so we wanted to turn on the fan in the room to drown out the noise. The fan wouldn't work so we called front desk and they sent someone up. A man came in, fiddled around and... More

Simple to check in and check out. Convenient location. Good nights' sleep. Free internet and breakfast. Everything that you need for an overnight stay -- I would definitely go back. It also had a great decor--made you feel like you were staying some place really fancy. Additionally, staff is phenomenal. I left a very valuable necklace and earring set there... More

We usually stay at the Hampton Inn but as this was a last minute trip, it was already booked so we stayed at the Holiday Inn Express. Staff at this hotel were very warm and welcoming and everyone spoke to you and asked how your day was going. The hotel has all the necessary amenities, indoor swimming pool, fitness centre... More

We have stayed at this hotel on 6 different occasions and we've never been let down. The hotel is very clean and the complementary breakfast is pretty good. The gym has a T.V., 2 treadmills, a recumbent bike and an elliptical traininer. The pool is clean and perfect for the kids. The location is across the street from the shopping... More

I actually booked this hotel for my inlaws and they were very happy with it to say the least. The front desk personnel was so helpful and worked with me with a thousand and one questions I had. Never made me feel bad about all my questioning and remained friendly throughout the entire time. Check-in and check-out was a breeze.... More

Our family recently stayed here and it was wonderful. Probably one of the cleanest hotels we've ever stayed in. It looks brand new. We had adjoining rooms which worked out well for us. We were going to Ft. Drum for a welcome home ceremony for the troops. It was very convenient. The breakfast was fantastic. There are lots of restaurants... More

My Mom and I just got back from a 2 night stay here and it was amazing! We were in Room 120, and I was a little concerned at first with it being right next to the Great Room - but there was no need! We couldn't hear anything from the Great Room, nor did we have a problem with... More

First, this was an average stay while there was nothing that was wrong with my stay, I was disappointed by the poor value I received. I had recently completed two stays at the competitor brand's hotel immediately adjacent to this Holiday Inn Express. Because of a Priority Club promotion, I stayed here this time, despite the higher cost. The other... More

After much research we chose this hotel for an overnight stay in Watertown. We booked the shopping package. We arrived at the hotel at 2:30pm and I popped in to get our shopping package. The girls at the front desk were amazing and our room was ready early!! We were also upgraded to a room with a jacuzzi which was... More