Stayed here whilst attending a course at the hotel. Hotel was good value for a simple clean and comfortable room. Hotel staff very friendly. Enjoyed a great lunch served in the restaurant. Crab soup excellent.
Thank you for your feedback and for taking the time to respond. I am so delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest. We appreciate your business and hope that you will stay again with us in the future.
Sincerely,
Leeanna Sparks
Guest Service Manager
Best Western Plus...
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Stayed here for a ski trip during the Winter. Beautiful place. The hotel is nice and quiet. Just down the street from Sugar Mountain. It was very clean and nicely set up. The lobby itself felt homey and warm. The only thing that was a set back is that the water from the shower was not hot enough. Overall the...
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We appreciate your feedback and for taking the time to respond. I am so delighted that your stay with us was enjoyable and pleasant. With the exception of the hot water issue. However, I would like you to know since your last visit we have had our hot water broiler repaired and the issue should be resloved.
We appreciate your...
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take yourself back to the 80s in this self-styled 'homage to the past'. No wifi, no flat screen TV, no more than one glass of wine in each bottle in the bar, no sense of humor in reception. The only upside was the proximity to the ski slopes. Badly needs a makeover.
Thank you for taking the time to provide your feedback regarding your stay at our hotel. On behalf of our entire team I would like to apologize for not exceeding your expectations. I am certainly disappointed that your stay was not all that it could have been.
This past year we have started working on refurbishing all the rooms. We...
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Great price for close proximity to slopes. Room was updated in the last couple of years. Perfect for just a clean room to crash in after a day on the slopes.
We appreciate you for taking the time to respond and give your feedback about your recent stay at our hotel. I am so delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest. We look forward to seeing you again in the future. Thank You.
Sincerely,
Leeanna Sparks
Guest Service...
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We decided to stay at the BW BE for it affordable price and the great location. Just a few minutes to several different shops/bars/restaurants in the area along with Sugar Mt. The staff was very nice (considering it they were coming off the busiest weekend they had all season). The rooms are comfortable and the beds are nice also. Small...
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Thank you for taking the time to comment about your stay at our hotel. I am glad you enjoyed your stay with us. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you...
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Our room was facing the pool, although apparently the pool is only seasonal since it was closed this past December. Room was very clean and spacious. Location was very good, close and convenient to everything. We ate breakfast every morning at the hotel and it was definitely worth the $7 for the buffet.
Thank you, for your feedback and for taking the time to respond. I am so delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest.
Our pool is an outdoor heated pool open seasonal. This past winter has been warmer than usually, but we needed to close the pool to...
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We were there to ski Sugar and didn't want to spend a lot on a hotel. In this case I really feel that we got a bargain. The room, though small, was very nice. It was updated, clean and very comfortable. The staff were all very friendly and helpful. We chose a room with two twin beds which were incredibly...
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We appreciate your feedback and for taking the time to respond. I am so delighted that your stay with us was enjoyable and pleasant. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back...
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Excellent place to stay. Staff is very friendly and helpful my wife and I have stayed here many time and will always stay here on our trips to Boone and Banner Elk.
We appreciate you for taking the time to respond and give your feedback about your recent stay at our hotel. I am so delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest.
We look forward to seeing you again in the future. Thank You.
Sincerely,
Leeanna Sparks
Guest Service...
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Stayed for a few days of skiing. Staff is very accomodating. Clean. Not so quiet but I don't mind that. They had good breakfast buffets at the restaurant. One of the nights we ate, they had one cook. They were very apologetic and gave us a break on the drinks but the food was still good. Only comment is they...
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Thank you for taking the time to comment about your stay at our hotel. I am glad you enjoyed your stay with us. We value your feedback.
As for the taxes they are high at 12.75%, but this is not up to the hotel how much tax to charge. State tax is at 6.75% but it can change and every...
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Great staff. Extremely accommodating to our entire family. Our son has asthma and we actually had to move rooms twice. Every time, the staff helped us out every step of the way. The hotel is conveniently located in downtown Banner Elk close to Sugar mountain. We are definitely staying there again!
Thank you for your nice comments about your stay at our hotel. We look forward to seeing you and your family again in the future.
Sincerely,
Leeanna Sparks
Guest Service Manager
Best Western Plus Mountain Lodge
1-877-877-4553
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