We decided to splurge on my wife's birthday and stay in the Charlotte, NC, Ritz Carlton and dine at BLT located in the hotel. The staff, hotel and the room were initially what we had hoped for. However, we quickly determined that two of the three tvs did not work. We notified the front dest and they were able to... More

My husband was attending a conference at the Omni Hotel so he decided to splurge on the Ritz so I'd have somewhere nice to spend my days while he was at the conference. We had a parlor suite which was lovely. The staff were always friendly and courteous - especially the room service and turndown ladies - and Pia from... More

Hotel's location was very convenient for my appointments. Hotel staff were A+. Room was as nice you could hope for. I will stay here again when in town for meetings or conferences. More

Best hotel in Charlotte, hands down. Can’t say much more. Room: Immaculate. Bathroom was fantastic (standing shower, separate tub), two sinks, tv in mirror and everything working! Plenty of pillows, large flat screen TV, wonderful view. Amenities: Absolutely no need to go to one of the local gyms. Their gym is fully stocked with the usual machines (treadmills, elliptical, etc)... More

This Ritz Carlton is definitely not up to par. This would be one of the hotels in a chain that ruins the reputation for all others. Take my advice and spend your money elsewhere. My credit card, as well as, my business partner's credit card was charged for additional charges. The amounts were in correct. I have spent my Monday... More

This Ritz property is different than others I've stayed at. NOt better or worse, just different. First, NO concierge services...and the front desk and bell staff could NOT fill that void. A good concierge is needed to make a Ritz, Ritzy! In my opinion. The rooms here are a big larger, amazing bathrooms, with TV's built into mirrors. Food and... More

Excellent Customer Service and clean, gorgeous hotel. However.... Be careful of the Trade Street Side. Bands and cluns play loud and late so if you're in your hotel early you will hear the boom, moom, boom of the club music. We were on the 14th floor so it doesn't matter what level you may be on. Secondly, rollaways for the... More

Comfortable, spacious rooms. Everything works and they treat guests with an appropriate level of focus. Only minor compliant is that they are a little understaffed for breakfast. Gym is wonderful. More

I treated my wife to a surprise weekend getaway in Charlotte. The first night we stayed at the Omni (see that review under Omni) then on Saturday we moved to the Ritz. Since we were only crossing the street to get to the hotel and we had an 11:00 spa appt at the Ritz I tried an early check-in. The... More