I just called the front desk of Hyatt House City Center to check my reservation for tomorrow evening. You have an employee working at your front desk by the name of Renee that is NOT a credit to your business. I first time that I called she rushed me off the phone and transferred my call to an automated reservations... More

This was my first experience with the Hyatt House concept, and I liked what I found. Service was excellent, and the property has a new, modern feel to it. The rooms are comfortable and well appointed. The one thing that keeps me from giving this property an excellent rating is the parking situation. There is on-site valet parking, but all... More

First time in this Hyatt concept, that ressembles ti the W from Starwood. Hip lobby, nice looking girls behind the front desk, low lighting and warm colors across the hotel. I loved the 1 bedroom suite I was upgraded too. Great view of the city. I wish they could replace all Hyatt Places with this concept (I consider Hyatt Place... More

Hotel appears very new and spotless. The room was large with a full kitchen, sitting room and separate bedroom. Two large screen tv's and good work area. We were here for business and my wife was able to shut the door and go to sleep when I had to work late. Free breakfast in the morning was very good with... More

Great place for the price. Staff was a little clueless but who cares when you're in a place as nice as this. More

This hotel was chosen by my company for an overnight stay. I was immediately impressed by the expeditious check in; less than 5 minutes. I arrived to my room and it was immaculate! I immediately looked up the rates and decided I would return. In the process of checking in, I noticed after arriving to my room that I was... More

This hotel exceeded our expectations. Came to town w/our two young boys for NBA game. It was super trendy and modern...new...clean. Free breakfast was excellent and would have cost $25 a person at other hotels. Excellent coffee, fruit, free newspaper to grab. The room was outstanding, had 2 doubles. Issues w/TV but they had someone up to fix it in... More

We syaed here for an anniversary trip, after spending 2 days in the mountains. What a culture shock, but a good one. The hotel is in prime location in uptown Charlotte. Surrounded by everything so its only a block or 2 walking to get anywhere. Topnotch service. Beautiful room (king studio). Comfy bed, great view if city. Would recommend to... More

This is an excellent place to stay if you have business in Charlotte downtown. Unfortunately, I did not find this place to be at par with Hyatt standards. Probably they are still ramping up themselves to Hyatt standards since they have been recently acquired by Hyatt. I had several issues in the room (regards to getting the room cleaned, stove... More