We have stayed @ this Doubletree for the last 4 years during the Quail Hollow Golf Championship. The 1st 3 years were a very positive experience and what one would expect from the Hilton brand. This year, however, the experience was negative from beginning to end and cannot be blamed on the renovations. The staff at the front desk were... More

I am pleased to write that after a few months of disputing the unauthorized charges on my credit card, Doubletree has decided to refund most of the charges just as a courtesy! It was neither theirs, nor my fault that the charges were unpaid. I am very greatful for this polite gesture. I will definitely be back, aside from the... More

I have stayed at this hotel multiple times over the past two years for work. The staff are always friendly and helpful. The layout is unique, with the hotel surrounding the outdoor pool. I love getting a room with a balcony facing the pool. The balconies are large with trees nearby providing some seclusion. The rooms are huge, providing separate... More

The hotel is being remodeled (April 2012), so some sections are closed. The rooms that are complete are nice. We did have the fire alarm go off at 2am and again at 2:45am due to the construction. I would visit again after the construction is complete, but I wouldn't visit until then (especially if I had children with me -... More

i was looking forward to staying at the Double Tree South Park. I had stayed there before, and while not hi-end it was at least clean. I was here on business last week and they are under serious renovation. By serious, I mean construction, noise and garbage in lots of places. There was broken glass in my hallway for the... More

I asked when making the reservation if the pool was open and was told, yes. Then, when I arrived at hotel, I was planning on heading straight to pool was told it was closed. When I asked what time in the morning it would open, the receptionist told me "I don't know." Then, the next morning, I found the pool... More

I stayed here for 3 nights, and found the suite spacious with separate bedroom, living, dining area and kitchen. It had been renovated, and there was a faint smell of paint, but overall was comfortable. The hotel is right next to the mall, and is close to many restaurants and about 10 minutes walk from a grocery store. The WiFi... More

When we called to make reservations, the group salesperson gushed that the hotel had recently completed "extensive renovations." She used the past tense regarding these renovations, and somehow failed to mention that the "renovations" were not, actually, "complete." Perhaps we should have noted her error when we couldn't squeeze into the parking lot past the 100-foot construction crane. "Maybe they... More

After working with the DoubleTree Suites by Hilton, South Park for my 5th year in a row, it's about time I share my experiences! For anyone interested in staying at this property I must tell you to book now! The service that I have received here by the entire staff over the past 5 years has always been impeccable. Both... More