I have stayed at this property a couple of times in the last decade, but this was my first stay where I was actually attending an event in the hotel. The hotel is located one block away from the NASCAR Hall of Fame and the Charlotte Convention Center making it one of the most convenient hotels in the city if... More

This is not a four star hotel, IMO. The customer service is sub-par by any standard. Our stay began with being advised we could not have a late checkout due to the power and water being turned off for maintenance. There is no ATM in the hotel. We were told to go across the street to Wells Fargo. We got... More

Having visited Charlotte, NC 3 times in the last 4 months, I have always stayed “uptown,” as the downtown is called. First time, I stayed in the Marriott, which was fantastic. Second time, I stayed at the Omni—also great. Third time, we had a 4 night reservation at the Hilton—very disappointing. On the afternoon of our arrival, I had called... More

This is a beautiful hotel in a great location. The staff was extremely friendly and went out of their way to make sure we had a pleasant stay and good conference. Room was beautiful too! Would definitely stay here again! More

I just spent 3 days at this hotel and overall was quite impressed. Prior to my arrival, the concierge was very helpful in getting me a room on a sold out night, as well as offering other pre-arrival information. I was given a room on an Executive floor, and it was very nice. The Hilton bed...fantastic. I really enjoyed the... More

I attended a two-day conference and it was absolutely wonderful! The staff was extremely friendly and accommodating, the room excellent and the hotel the perfect venue for the event. I highly recommend the Hilton Center City to everyone who has the good fortune to find themselves in Charlotte. More

The hotel was a fantastic host for a conference I attended. About two weeks out, I needed to switch my room from a king to two-doubles; while they couldn't do it because the hotel was sold out, they brought up a rollaway even though I had initially been told that was not possible. The room was clean and comfortable, with... More

Wonderful Customer service. They go out of the way to make sure you are happy. The hotel is fun and very up to date. More

We normally stay at Hilton properties and have always been pleased with the service, accommodations and staff, but I believe this Hilton has the friendliest staff we've ever encountered. Our room was an end room and while it did not have a view, it had a chaise lounge and large work desk with plenty of room for two of us.... More