Having visited Charlotte, NC 3 times in the last 4 months, I have always stayed “uptown,” as the downtown is called. First time, I stayed in the Marriott, which was fantastic. Second time, I stayed at the Omni—also great. Third time, we had a 4 night reservation at the Hilton—very disappointing. On the afternoon of our arrival, I had called...
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Thank you for staying with us and for taking the time to provide us with your valuable feedback. I most sincerely apologize that when you arrived at our hotel we were not able to accommodate your confirmed reservations and we had to relocate you to the Hampton Inn. Relocating guests is something I can honestly tell you we rarely do...
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