First, the good. Physically and visually, the hotel is very nice. The beds are comfortable, the TV large, the location good. My particular issue was with almost every encounter I had with the staff (with the exception of the valet attendants). First, I had booked and pre-paid for one king room with valet parking. When we arrived at the hotel,... More

This is a nice hotel overall but does show it's age. We are Hilton Honors Gold and I was disapointed with the fact that we received no room upgrades even though the hotel was nowhere near capacity and according to the front desk staff, their were numerous rooms available on the executive floor. Our shower drain was stopped up and... More

I stayed wiry my family at the Hilton for one night after a bobcats basketball game. The location is perfect and the rooms are big and clean. We got free room upgrades upon arrival and received free breakfast and free wine and cheese in the evening! Great stay! More

We stayed in Charlotte for the ACC Championship. The hotel was very busy but it did not distract from service levels. The wait staff was very attentive. The concierge services were outstanding . The wait staff arranged town cars for $3/person for our travel throughout town. The in house restaurant was great for breakfast. The room was generous in size... More

We located this hotel, right in the center of the city, on the Internet and secured a very nice price. Such a nice price that we were a little concerned about quality, but we need not have worried. Great staff, comfortable and clean room and bed, coffee in the registration lobby and a paper at the door. There were a... More

We stayed here on a Saturday night in October. We stayed on the Club Level - the rooms was very nice, more than enough room to move around, great view, very clean bathroom, bedding was clean and very comfortable. We grabbed a quick bite the next morning at the Club breakfast area- plenty to choose from for drinks, coffees, cereals,... More

We entered by first parking in the garage and following signs that eventually led to the registration lobby. Check in was efficient and we soon found ourselves in a room on the 17th floor. Being gold members we had access to the lounge on the 22nd floor. All areas of the hotel were clean and the elevators worked with the... More

what they say about southern hospitality is true at Hilton Charlotte Center City. Everyone at the hotel was extremely courteous and real. Not a fake smile around. The rooms were clean without that musty smell you sometimes encounter. The bathrooms are upgraded with spacious showers and great water pressure. I stayed for 3 nights for business with a group on... More

Worst service I have ever had at a hotel! For what I paid, I had much greater expections. The front service desk is always so busy that almost anytime we needed assistance, we were hurried. The room and bathroom were so small. For our family of four, I felt we almost had to tip toe around eachother. You get breakfast... More