Property is typical of what I'd expect for Embassy. Large comfortable rooms, clean, and friendly staff. The location is great unless, of course, you happen to need to stay during a race weekend.
overall, I would give it 5 stars but for the following: several of the machines in the aerobics room need repair/replacement and, as mentioned by another, the...
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Thank you for the kind and honest review of our property. We certainly can get busy with our normal visitors to Concord and then the various meetings/convention we have as well. While parking can get tight at times, it is always free.
We look forward to having you stay with us again in the future.
Safe travels,
Terry Crawford
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Let me start by saying this isn't going to be much help - unless you reserve the presidential suite. I didn't - but they got full and I was upgraded.
That suite rocks. I don't know what it costs but it is absurdly nice. I assume some high dollar race folks must stay there.
The huge outlet mall is nearby...
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Many thanks for your review. You are right, the Presidential Suite is awesome and we are glad you got to experience it. We hope to serve you again on your next travels to our area.
Terry Crawford
General Manager
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I just had a business meeting at the hotel and everything was very nice. The rooms were clean and large, the breakfast is good and the entire hotel is very appealing.
I spent too much time in the meeting space but the breaks and food were very good. I did not get to sample the restaurants but if it was...
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Mark C...................Thank you so much for your review posting. It was our pleasure to serve you during your business meeting. I am glad our beautiful weather warranted your experiencing our Rocky River Golf course. I trust you shot under par. We look forward to serving you again should your travel plans bring you back to the Charlotte - Concord, NC...
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Stayed here in Jan 2012. The bed was comfortable, the rooms and lobby were clean, and the breakfast at Embassy Suites is always really good! However, if you visit the coffee shop downstairs, Caffeine, I would Not recommend The Avalanche... no bueno.
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Thank you for your recent review and your kind comments. I hope we have the opportunity to serve you again in the future. I also hope that you try Caffeina's again.
Terry Crawford
General Manager
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This Embassy Suites is in a great location, close to the Charlotte Speedway and Concord Mills Mall. It is very clean and has friendly staff. What it doesn't have is parking. We have stayed here twice and both times, the parking lot was full and we had to drive around for 20 minutes. On this last visit, I spoke to...
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Yes, parking can, at times, be a challenge if you want to park close to the entrance doors. We do have ample free parking but it is spread out. We do have bellmen and staff that would be glad to shuttle you in our golf cart to and from your car. We can certainly do more to make our guests...
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No adult supervision of children at the buffet....witnessed multiple children that served themselves. They were not tall enough which made the barriers to keep airborne bodyfluids (sneezing & coughing) completely useless. Parents were not required to stay with the elementary age children. This allowed them to run around the buffet where they darted in and out of the buffet line...
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BEWARE - THEY LIMIT to two drinks at manager's reception. We've never experienced such a limit at any other ES. I'd at least expect them to make up for it with superior snacks but it's chips and dip as usual. Otherwise a nice clean business class hotel. It is developed around a convention business. It's not a family property and...
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I appreciate your comments about our property. We strive to offer the best services and accommodations allowed. Based on our local Alcohol Beverage Commission that regulates businesses that serve alcohol, we are legally limited to serving 2 free alcoholic beverages at our nightly manager's reception. If this law should ever change, we will certainly change as well to match that...
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Great location. Friendly service who make you feel welcome. Very clean and really nice rooms, quite spacious. You won't find betters rooms in any hotel in the area (I''ve stayed in other hotels in that area). Manager's Reception and breakfast are excellent. There is an in house restaurant - a little pricey but the food is really good and the...
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We love to hear from our guest, especially when they have such nice things to say. I couldn't have said it any better.
Safe travels,
Terry Crawford
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Since I'm a Marriott hater now that they robbed me of points and don't really care about customers like other hotel chains. I stayed in this Embassy Suites. It was a lovely experience. Check in was very quick, loved the breakfast buffet and right down the street is the Concord Mills mall so there was stuff to do and see....
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Thank you for the kind words. We are a great location for the business traveler that needs to be in the Concord/Charlotte area. We are easy to get to from I-85 and we try to offer everything you might need for a comfortable stay. Please choose us again on your next trip to this area.
Safe travels,
Terry Crawford
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Embassy Suites is known for larger rooms and fabulous breakfast buffets. This place keeps pace with the standards. We had a corner suite with 2 adults and 4 kids under age 12. There was more than enough room for all of us to spread out and with a refrigerator, coffee maker and microwave, we were all set. The breakfast buffet...
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247 Reviews
29 Reviews
