Requested a ground floor, non smoking room. At first was told there was no rooms available - then the clerk said there was one available and had me to sign something about possible additional charge. Due to the noise in the lobby and poor hearing did not understand and went back later and found out that IF housekeeping noticed smoke...
More
We have stayed here twice recently and are super happy with the hotel and the staff. The staff is knowledgeable, polite and helpful. The breakfast is above average with a wide variety of items, from cereal, juice and toast to waffles, eggs, sausage, biscuits and gravy. Our room is very nice, comfortable and well appointed. We have not had a...
More
WOW, not sure really what to say...6 of us were staying here for 2 days and had reserved 3 rooms a month in advance. When arriving, this was screwed up and took an hour to rectify. After checking in, there appeared to be a little drug and prostitution activity going on which was confirmed with the arrests made there at...
More
Not anything good to stay. Just blah...old, needs update.
I have stayed at this hotel before and it was as good as earlier stay. Check in and check out are very easy and someone is always there to help with the process. The room was very clean and beds were comfortable. They did use the half pillow that you are starting to see at more and more hotels. I...
More
Dear richcarper,
I appreciate you posting a review for Quality Suites, it has given both compliments and valuable feedback to improve. Day by day the team commits to excellent guest service from the moment you walk in to the time you leave the property. Thank you for those encouraging words, I will be glad to pass them along to the...
More
The staff at this hotel is far above what you can expect at any other hotel. They treat you like family. I stay at many hotels in many towns and this one is my favorite. The rooms are Clean, the breakfast is good but it is the staff that makes this hotel the best in town!!!
Dear David,
We enjoy welcoming you "home" every time you are able to visit Hickory. Thank you for taking the time to post a review about your stays here at Quality Suites. The team works hard to ensure clean rooms and a great breakfast, its wonderful to know that is shows. Seeing our favorite guests return year after year makes...
More
you can tell this is a slightly older hotel in need of some upgrading. Room itself very clean just needed work in the bathroom (tub reglazing and toilet replacing).
Check in for our group was AWFUL. Our company had booked 11 rooms and the front desk still managed to mess up the billing ( kept asking us for credit cards...
More
Dnash,
We appreciate you taking the time to provide us with feedback about the Quality Suites Hickory, as guest responses are the best way we become aware of where we need to make adjustments. The slow service you experienced is not typical, the management teams wants to continuously improve front desk service and has a training day scheduled to focus...
More
Great experience! Customer service was exceptional.
Timber K,
I am so pleased to see your positive review and thank you for the time you took to post feedback about Quality Suites Hickory. There is nothing like personal referrals and word of mouth recommendations, so we value your excitement. The team here is looking forward to welcoming you back when you return to Hickory.
Warmest Regards,
Wendi...
More
Really nice experience from the time that I arrived until I checked out. Lawrence did a great job of making me feel at home. Although the hotel is older the breakfast was first class and the people very helpful with resturant recommendations. Overall excellent experience.
Thank you for taking the time to write a review of Quality Suites in Hickory. Guest's comments are extremely important to us. We are in the process of an ongoing updating of our facilities. I invite you to stay with us again to see the improvements that have been made.
More
The room as clean, but in need of updating. Also, I was concerned about the way the brick pillars hid the entrance to the downstairs outside access to the room. It would be easy for someone to hide behind the "wall" in front of the outside rooms. Basically, the experience was fine.
Tanya,
Thank you for visiting the Quality Suites Hickory and we appreciate that you took a few moments to post a review of your stay with us. Our housekeeping staff takes pride in the suites and will be pleased to hear your found the accomodations clean.
I would like to share with you that we are in the process of...
More
If you own or manage Quality Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
77 Reviews
23 Reviews
24 Reviews
