A year before my wedding I booked a block of 30 rooms. All rooms were booked 2 weeks prior. One week prior to my wedding, the sales team called and said they had to move 10 of my guests (who were coming in from all over the United States) to the Courtyard Marriott down the street because a VIP group... More

We were really looking forward to this hotel, the setup (2 bedroom suite) seemed ideal for us and a phone call to enquire about hairdressers had run into a friendly and efficient answer. On arrival, we were told there was no extra bed, though the reservation (made in the chain's own website) had "noted" our request and a fee for... More

I was at this hotel for business and stayed for 5 weeks. They went out of their way to make sure we .accomodated in beautiful surroundings. The rooms were clean, and refreshed daily, the hot breakfast and dinners were well appreciated. There is a wonderful gas firepit as well as a gas grill outside if you want to cook for... More

I left 2 phone chargers in my hotel room. I didnt realize it until the next day after I was already home (5 hours away). I called and spoke to Keith and Robin. They were able to locate the chargers and sent them to me. I had them within two days. That was SOOOOOO appreciated!!!

My husband had business in the area so we combined a family trip with a business trip. We have a 7 month old goldendoodle and this was our first time traveling with her. We got a wonderful room on the first floor and the pet fee for 4 nights is 50.00- 5 nights and over is 100.00. The staff is... More

A highlight was the breakfast and the hospitality of the dining room staff. Downside is location -- a mile off the interstate. I would choose a hotel closer to I-77 next time, particularly considering the following other downsides. We had a room booked for four people but there were only three sets of towels in the room. There were stains... More

The hotel is pretty clean and comfortable. Great location. The staff was very friendly.

This is a great location close to Lake Norman and Birkdale shopping. It's very quiet just off Highway 73 and I-77. Everything is standard Residence Inn as far as the rooms, breakfast, etc...

Again, I traveled to this locale with my grandson, who is now twelve. We located here to be close to all the NASCAR attractions and to tour the area for five days. We were greeted upon arrival by the wonderful personnel at the front desk; as well as Cynthia (dining staff) whom we had met last year; and consider a... More