No picture on TV, mattresses were old and in terrible shape and they refused to refund our money.

Service and staff were very unprofessional and rude. Made room reservations over the phone and when we arrived at the hotel, our room we were promised was no longer available. We had 4 people staying in one room and arranged to stay in a two bed, non smoking room. When we arrived, the so called "manager" said she only had... More

When I arrived at the hotel, I misheard the price and thought I was getting a very cheap room for the night. That suited me quite well--I'm not a wealthy traveler, and I'm prepared to put up with some discomfort for a lower price. So I didn't really think much of it when I walked into a dirty grey room... More

irst the front desk lady there were 2 of them ruth and tressa.they were the nicest and friendly people that you would want to meet.they were friendly and pleasant.but then it comes going to your room the houskeeping girl well guess what?she doesnt speak any english...thats alot of help.the bathtub is dirty,toilet too.and there is a used rubber behind the... More

As we pulled up to the motel I thought, "what a dump!". There's a vacant lot next door and the grounds and outside of the building doesn't look well kept at all. A very strong scent of cleaning materials greeted us as we entered the room but they let us have it several hours early which contributes to the Service... More

I don't know where to begin....room smelled, holes in walls, bathroom fixtures held up by bungee cords, only changed bedding once in week and it was dirty when we got there....never gave us shampoo until the last night...there wasn't an ice machine in the whole place that worked, all broken.....jacked the rates up on us (they are lower now, just... More

Staff was unkempt and rude! Room was dirty! One bed did not have a pillow case on the pillow. We had to ask for it. Asked for an extra blanket and got one that you could read a newspaper through. Only had two towels for 4 guests! One bed had leaf and grass debris between the sheets! Apparently it had... More

we were well pleased with the Best Western Hotel in Kannapolis, NC. The staff were very nice and helpful, they tried to make you feel at home. The accomodations were great and the location of the hotel was centered in the middle of all the cities and places we wanted to visit. I recommend this hotel to everyone who might... More