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All 13 Matthews hotels »

Quality Inn & Suites

2.5 of 5
13470 East Independence Blvd, Matthews, NC 28105
Hotel amenities
Quality Inn & Suites
Ranked #1 of 13 hotels in Matthews
4.5 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
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    23
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Date Rating
Hickory, North Carolina, United States
1 review
2 of 5 stars Reviewed 1 May 2012

I made reservations three days in advance received my confirmation and the price for my total stay VIA email. Upon checking in I was giving a higher price to pay I should the desk clerk my email with the price I was giving and they told me I would have to talk to the manger the next morning he (Michael... More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
8 May 2012

I would personally like to take this opportunity to apologize for not meeting your expectations while staying with us on this visit. It is mine and my staff’s policy to always reply to any guest; especially guests who have a less than wonderful experience while at our property and somewhere along the lines of communication the ball was dropped. I... More

Durham, North Carolina
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 7 April 2012
1
person found this review helpful

My business brings me to this area frequently. I can stay anywhere, but have found this Quality Inn to be a particularly good, low price place for comfortable stays. The management is very good at keeping friendly and competent staff. The facility is in very good condition, rooms always clean. Breakfast is free and worth having! The staff always asks... More

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Portland, Maine
Contributor
14 reviews 14 reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 20 March 2012
2
people found this review helpful

Non-smoking and no pets are a must for us. We always see a room before we agree to check-in. We had walked away from Sleep Inn just down the road, and were glad to find another option. Brad at the front desk was more than willing to help us find our comfort level at an affordable rate. A good night's... More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
25 March 2012

Welcome to Southern Hospitality! Come on in and look around. Check out our rooms before you rent to make sure that we are the accommodations that you need. Explore your options, because we want you to be glad you stayed with us. We are a 100% “Smoke Free Rooms” facility and although we do not allow pets in our rooms,... More

Sneads Ferry, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 March 2012
1
person found this review helpful

My husband and I stayed three nights and were very, very pleased iwth the accomodations. The room was spacious, comfortable and most of all CLEAN! All the staff that I interacted with were very personable and acted like they truly cared about our needs. The Continental breakfast was wonderful and the young lady working the dining room did an excellent... More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
20 March 2012

CLEAN! We love to hear that! Our image as a clean, healthy, and safe environment means a lot to us. In an industry where guests pass through on a regular basis, we like for every person to feel like they are the first one to enter a room. Our housekeeping, maintenance, breakfast, and front desk staff all work together to... More

Summerville, SC
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 February 2012
1
person found this review helpful

We stayed here one night in February. The room was in the addition toward the back with inside access. The room was very clean and comfortable. The gentlemen at the front desk were more than accomodating. This hotel is an excellent buy for the price - no reason to stay at a more expensive hotel. More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
27 February 2012

We couldn’t agree with you more…Quality = Value! When looking for a room on a budget you should not have to sacrifice service, cleanliness, safety, or comfort. Everyone deserves to be treated as a valued guest, because without you we could not have the success and proven track record that we are building here at the Quality Inn and Suites... More

Atlanta, Georgia
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

I stayed here with a friend for one night on a road trip after getting a fantastic deal through Priceline. We stayed in a double room. Overall, the hotel was much nicer than I expected. We stayed in one of the rooms that had inside access. It was quite large and felt slightly more upscale than the price we were... More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
21 February 2012

We enjoy surprising our guests with better than expected accommodations and service. As a recent Gold Award Winning property within our brand we have set some high goals for ourselves and reviews like these show that we are achieving them with every guest. We are currently in the process of upgrading our TVs and our suites are already outfitted with... More

Richmond, Virginia
Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

The front desk personnel were very nice and helpful. Our suite was large and had two televisions and a kitchen. The shower was wonderful and we were very impressed with the hotel. More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
21 February 2012

I and my staff pride ourselves on being welcoming to every guest that comes to our property. For many travelers we are the only local point of contact and we strive to be well informed of the area and attractions so that we can pass along that information to enhance your visit with us. With our new upgraded showers, hot... More

Raleigh, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 22 September 2011
1
person found this review helpful

Staff was extremely friendly and upgraded our room to a suite, free of charge. The hotel is very motel like with outside access doors, which makes it feel lower scale and unsafe. There is an addition that has inside access rooms only. The water temperature was very cool and never seemed to get hot for a shower. Room was nice,... More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
25 September 2011

We do fall into a unique category with our hotel, we have exterior rooms. In our attempt to handle all our guest needs we have retained some exterior rooms for travelers that would like easy access to their vehicles or the outdoors. We offer interior rooms as well as rooms with balconies for a greater variety of options to suit... More

Leland, NC
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed 17 September 2011
2
people found this review helpful

Stayed here during a house hunting trip. Bed was very comfortable, room was clean and well maintained and the A/C ran cold. Great room at a great rate. Breakfast wasn't great, but to be in a well maintained room for less than $70 per night was an OK trade-off. More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
25 September 2011

Relocation can be an adventure and a challenge whether it takes a day or two or a week or two. We here at the Quality Inn & Suites try to make at least a few things easier for you in the process; a safe, clean, comfortable, affordable place to stay while you are searching for a new home. Our hot... More

Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 12 September 2011
3
people found this review helpful

We stayed here for 7 days during the Labor Day weekend. 3 days were for business and other 4 were leisure time. Our room was very clean, everything appears to be updated. We stayed here in the past when it was Holiday Inn Express. They have a fantastic breakfast with eggs,sausage and lots of other things besides the typical starch... More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
25 September 2011

We appreciate all of our reviewers for taking the time and effort to let the world know how your experience was during your visits with us. With the extended stay guest you have a unique perspective into our daily operations. The 5 to 7+ days guest gets a chance to see how our service and the staff itself make the... More

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Additional Information about Quality Inn & Suites

  • Holiday Inn Matthews
  • Matthews Holiday Inn
Address: 13470 East Independence Blvd, Matthews, NC 28105
Price range (per night):* S$99 - 259

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