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All 13 Matthews hotels »

Hampton Inn Charlotte / Matthews

2.5 of 5
9615 Independence Pointe Pkwy, Matthews, NC 28105
Hotel amenities
Hampton Inn Charlotte / Matthews
Ranked #2 of 13 hotels in Matthews
4.5 of 5 stars 38 Reviews
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38 reviews from our community

    Trip type
Traveller rating
    24
    8
    4
    2
    0
Date Rating
Summerville, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 May 2012

As a Hilton Honors member, I received great service - early check-in and late check-out. Room was fine; excercise area was nice; breakfast was just average but still OK. More

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Chris Armentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review
7 May 2012

Thank you so much for the wonderful review on TripAdvisor. Taking good care of every Hilton Honors member it our top priority here at the Hampton Inn Charlotte/Matthews. Thank you for your loyalty to all Hilton properties. As the General Manager I would like to extend an open invitation to return the Hampton Inn Charlotte/Matthews when your travels permit and... More

Deptford, NJ
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 23 April 2012

Great for Business. No complaints at all. Rooms were clean, quiet, and restful. Staff was wonderful. Love staying here when I am traveling on business. More

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See 2 more reviews by MPS0619Deptford for Matthews
Chris Armentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review
24 April 2012

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued business travelers. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Your responses... More

St. Petersburg
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 April 2012

My family and I recently stayed at the Matthews, North Carolina Hampton Inn. We were there for my son's wedding, and we came with a group of about 50. The staff absolutely made this wedding experience the best thing ever! They greeted us with open arms, took care of our every need, and made sure that we were comfortable and... More

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Chris Armentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review
19 April 2012

Thank you for your kind words of appreciation! The entire staff was thrilled to read your response through TripAdvisor. Knowing that we had a hand in making your son's wedding a success is what motivates our team to provide a friendly atmosphere with superior service to every guest that uses our facility. I will make sure that all team members... More

toledo
Contributor
19 reviews 19 reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 April 2012

My wife and I stayed here for 3 nights and had a good and restful stay. The staff was very good and the Inn is located in a good location for shopping and eating. Many restaurants are close by. The lady working the breakfast room was a delight. I forgot her name but heard her called Sunshine. The name fits... More

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Chris Armentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review
10 April 2012

Thank you for your kind response through Tripadvisor. We are honored to be your preferred hotel when visiting Matthews, North Carolina. Every member of the hotel staff here at the Hampton Inn Charlotte/Matthews prides itself on providing superior customer service to every guest we come in contact with especially our valued leisure travelers. It was nice to hear that you... More

nc
Senior Contributor
23 reviews 23 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 April 2012

Nice Hotel and Staff, very quiet considering near independence highway, nice lodge area to see and eat breakfast or read a book in the afternoon, There is a chilis restaurant right behind the restaurant( no big street to cross to get to it). Nice comfy room and as i said before very quiet in my room that's a plus for... More

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Chris Armentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review
10 April 2012

The Hampton Inn Charlotte/Matthews is thrilled to hear you had a wonderful stay! Thank you so much for taking the time to review your experience with Tripadvisor. The entire team at the Hampton Inn Charlotte/Matthews is really movtivated when we hear that we have succeeded in our mission, to provide superior service and clean surroundings everytime. The staff looks forward... More

Hubert, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 19 March 2012

In a rush to get out of the door and life with a good lady, kids, and dogs, you will never get the packing list correct or have everything that you think you will. The crew at this establishment was on the job 24 hours a day. Tom and the night shift manager went out of the way to set... More

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Chris Armentrout, Manager at Hampton Inn Charlotte / Matthews, responded to this review
21 March 2012

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued leisure travelers. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Being able... More

Bridgeton, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 March 2012
1
person found this review helpful

The staff is Hampton Inn Matthews, NC is very friendly and familiar with the area...they are willing to help out in any way they can...FANTASTIC property for sports teams....with a heads up notice, they will have on the go breakfast bags ready for you to take if you have a very early AM game...the rooms are clean...there are quite a... More

Was this review helpful? Yes
Chris Armentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review
14 March 2012

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting the Matthews the staff at the Hampton Inn would love to work with your group no matter what their... More

Wilmington, North Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

This hotel is in need of a major facelift. The rooms and decor are looking very dated. All the repairs are starting to show through in each and every corner of the building. Lots of items throughout the hotel have been repaired in lieu of replacement, making for very unsightly visual. Another observation of the rooms is the lack of... More

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Chris Armentrout, Manager at Hampton Inn Charlotte / Matthews, responded to this review
1 February 2012

Thank you so much for your response referencing the Hampton Inn Charlotte/ Matthews on Trip Advisor. The staff works constantly to improve the overall satisfaction of every guest who visits our hotel. Thank you so much for the kind words about the hotel staff and know that we are working diligently to address your concerns with updating the guest rooms.... More

Cary, North Carolina
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 29 December 2011

Excellent location, close to many restaurants and shopping. Very clean , good beds. No road noise as its away from the main highway. Breakfast is ok, however the micrwave meals are not the tastiest and a little too salty. Make your own waffles are very good. Echo the comment that the pillows are in need of a refresh. More

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Chris Armentrout, Manager at Hampton Inn Charlotte / Matthews, responded to this review
18 January 2012

Thank you for your response on Tripadvisor documenting your recent stay at the Hampton Inn Charlotte/Matthews. Any time the hotel receives feedback it helps us to better perfect our operation for future guests by constantly trying to address and correct any challenges our guests may face. Upon receiving this review I have communicated to the various departments referenced in your... More

Planet Earth
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

As "Diamond" members with Hilton, we generally search for Hilton properties when we travel. This also makes us very familiar with what to expect when we check in. Usually we are very satisfied with Hampton Inns accross the country, but for some reason we always seem to have trouble in NC. The staff at this particular hotel is excellent but... More

Was this review helpful? Yes
Chris Armentrout, Manager at Hampton Inn Charlotte / Matthews, responded to this review
30 November 2011

Thank you so much for your response referencing the Hampton Inn Charlotte/ Matthews on Trip Advisor. The staff works constantly to improve the overall satisfaction of every guest who visits our hotel. Thank you so much for the kind words about the hotel staff and know that we are working diligently to address your concerns with bedding. The Hampton Inn... More

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Additional Information about Hampton Inn Charlotte / Matthews

  • Hampton Inn Matthews
  • Matthews Hampton Inn
Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105
Price range (per night):* S$127 - 192

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Hampton Inn Charlotte / Matthews
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