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All 79 Raleigh hotels

Sheraton Raleigh Hotel

3.5 of 5
421 S. Salisbury St., Raleigh, NC 27601
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57%
Ranked #38 of 79 hotels in Raleigh
Most recent review
4 of 5 stars Reviewed 11 June 2013
gregpbc Charleston, SC
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226 reviews from our community

Traveller rating
    54
    68
    60
    24
    20
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Families
30
 
Couples
39
 
Solo
22
 
Business
96
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Charleston, SC
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 11 June 2013

I got a good deal on a one night stay in this hotel in downtown Raleigh through an opaque site. It was well worth the price I paid, but not worth the retail pricing. The hotel is clean and nice in the public spaces as well as the rooms. The beds are comfortable. The hotel shows its age in the... More

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Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
13 June 2013

I would like to personally thank you for the wonderful score you bestowed upon us on the Sheraton Tripadvisor site. As we live in a world of social media and what people say online means more and more on day to day bases. We appreciative when our customers grade us on great customer service score. Again thank you for choosing... More

1 review
2 of 5 stars Reviewed 4 June 2013 via mobile

I've been staying here for over a month, and everything about my stays has been average at best. The staff at the desk and in the lounge are very friendly but the front desk staff don't remember me from day to day or week to week. It's been over 6 weeks and I check in with one of three people... More

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Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
9 June 2013

First let me thank you for choosing the Sheraton Raleigh during your length of stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I am upset to learn that we have missed our opportunity to impress you while we had a chance to do so, especially with the... More

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Lexington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 June 2013

The room: found empty soda bottle under bed; non-hotel washcloth hanging in the shower, hair in the phone, trash in the toilet upon arrival; AC doesn't seem to work very well; dusting isn't a priority. Staff were nice enough although I am not sure they know their jobs well (Marcus, the bellhop, was awesome). The hotel was the only disappointment... More

Was this review helpful? Yes 2
Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
9 June 2013

Thank you for choosing the Sheraton Raleigh hotel on your last visit. We have pass on the great compliments to Marcus (The Bellman) that you have mention in your recent feedback. We are truly disappointed that we missed our opportunity to impress you while we had a chance to do so, especially with the housekeeping concerns you mentioned. Our goal... More

Top Contributor
79 reviews 79 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 June 2013

We stayed at the Sheraton while attending the Ironman Triathlon event. The hotel is undergoing renovations and so the hotel is probably up to the normal standards. Having said that, if Sheraton can't deliver service and accommodations that are in line with "their" standards, then they should close the hotel during the renovation period. The sound of the train's whistle... More

Was this review helpful? Yes 1
See 5 more reviews by khoward67 for Raleigh
Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
9 June 2013

Thank you for taking the time to share your feedback from your most recent stay at The Sheraton Raleigh Hotel. We are undergoing renovations until late July with our restaurant being closed. We offer light breakfast and a light reception for the inconvenience for the restaurant being closed. We are upset to learn that we have missed our opportunity to... More

Brentwood, TN
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 24 May 2013 via mobile

They are renovating the hotel top to bottom. Kind of a partial make over on the room. More of a face lift, but they cut corners on the windows that leak, old commode, etc. the restaurant and bar are closed. Work out stuff is in the pool room. Might be decent when they are done, but I would stay away... More

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Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
28 May 2013

Thank you for taking the time to share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint any area needed for focus and attention. Our renovation that you mention is scheduled to be completed early July. We are truly eager for completion of the new restaurant Jimmy’s V osteria &... More

USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 14 May 2013

As we pulled off the highway, we drove past a Red Roof Inn. I joked to my wife that we could have stayed there instead. Little did I know the joke would be on me. Not that the Sheraton isn't nicer than the Red Roof (I assume), but one's expectations are higher with a brand name like Sheraton, and this... More

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Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
16 May 2013

Thank you for taking the time to share your feedback from your most recent stay at The Sheraton Raleigh. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are truly disappointed that you encountered problems with your Internet connections during your recent stay. You also mention several concerns... More

Boston
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 10 May 2013

Just stayed at this hotel for four days - right across the convention center where I was attending a conference. I was upgraded to a club room on the 16th floor, so while I was obviously pleased, please recognize this review may be biased by that experienced. My stay was perfect. The check-in was smooth, my room was extremely clean... More

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Washington DC, District of Columbia
Top Contributor
162 reviews 162 reviews
109 hotel reviews
Reviews in 71 cities Reviews in 71 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed 27 April 2013

The Sheraton Raleigh is in the heart of downtown Raleigh. It is within walking distance of the state capitol, museums, and other attractions. The area is mixed. The front of the hotel faces the local jail and bail bonds storefronts. The rear faces a row of what appeared to be nice restaurants. Unfortunately that entrance was closed due to construction.... More

Was this review helpful? Yes
Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
28 April 2013

Thank you for taking the time to share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I am upset to learn that we have missed our opportunity to impress you while we had a chance to do so, especially with the situations... More

SWANSBORO
1 review
3 of 5 stars Reviewed 26 April 2013

While there is construction on the lower levels, that is no reason for stained carpets on the upper hallways. In addition, I checked in, dropped my bags and ran to meetings. I didn't return until late so didn't notice the odor in the room until I was in bed. After flipping back on the light and looking all over, I... More

Was this review helpful? Yes
Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
28 April 2013

Thank you for taking the time to share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are upset to learn that we have missed our opportunity to impress you while we had a chance to do so, especially with the situations... More

Richmond, Va.
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 April 2013

Spent three niights at the Sheraton while attending a Harley Davidson function. Hotel is convenient to the convention center. They were undergoing some renovations so restaurant and bar were not available. HOWEVER...the hotel set up a temporary cash bar in one of the banquet rooms. Hotel also set up a roped off space in front of hotel and provided cleaning... More

Was this review helpful? Yes
Spencer B, Front Office Manager at Sheraton Raleigh Hotel, responded to this review
28 April 2013

Chaspon, let me first thank you for choosing to stay with us at The Sheraton Raleigh Hotel for your Harley Davidson event! We were thrilled for the opportunity to accommodate the unique needs of the Harley Davidson group, and we are truly sorry that the prearranged parking package for the event did not meet your expectations. We really appreciate you... More

 
 
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Additional Information about Sheraton Raleigh Hotel

Also Known As:
Sheraton Raleigh
Raleigh Sheraton
Address: 421 S. Salisbury St., Raleigh, NC 27601
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotels in Raleigh
Price range (per night): S$179 - 351
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more   less 
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