We were disappointed by this hotel, as a Fairmont we expected great things but didn't get that. The hotel is all looking somewhat jaded, rooms are OK but dated though I must say the bed was very comfortable. Staff were pleasant and the sevrice was good but the prices of everything was ridiculous for the quality. When paying so much... More

The impression of the outside is good, the interior boasts a cabin ambience and somewhat morbid charm. You can really feel the spirit of the 1930s. The breakfast is quite expensive ($ 25), but one of the best that we have ever had in North America. We recommend the crepes with maple syrup and melted butter. Breakfast on the internal... More

We stayed two nights in a Deluxe King room. The view of the river was great, the room was huge and bed was comfortable. Renee from the concierge team got us flowers, set up on-site horseback riding and info about Omega Parc. The service from the concierge to the front staff to the restaurants and bars was great. They should... More

The rooms (and hotel) are rustic and charming. Expected more for the dollar. Flooring is due to be changed largely throughout the hotel. Bed was great. Musty smell in the room. Bathroom/tub/shower just ok. Rooms are due for an overhaul. The restro food was pretty good despite the steep price. We enjoyed the food but found the wine selection somewhat... More

Given the reputation of the Fairmont hotels, we were extremely disappointed in our visit. The maitre D' and the wait staff were extremely rude and inattentive. They were not willing to go any length to serve and were very laissez faire. The front desk made an error on our bill causing us to come back after checking out to fix... More

We wanted a little bit of a luxury getaway (given the extortionate price tag) we were pretty disappointed, the place was very run-down: broken elevator, no turn-down service, and overall dusty and dated. I'm sure some may find this "rustic and charming" but not what I had in mind for the cost per night.

We stayed at the hotel at the end of a 14 day trip. We stayed there for 4 night just after Easter, and had the hotel practically to ourselves. The hotel is beautiful, and the service was first class even with the reduced staff. The food was top notch, and they were very accommodating with the food for my 2... More

We enjoyed out 2-night weekend stay. The room was spacious and comfortable with lots of sunlight. Windows opened for fresh country air. The service was excellent everywhere - help with luggage, front desk, dining room (with 1 exception - the waiter for our 1st dinner was not very attentive once we had a question about the bill - everyone in... More

Very interesting use of log buildings - the meals were out of this world, with a most interesting variety - the rooms were all made from exposed logs but quite comfortable - top notch recreation facilities.