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All 13 Valle de Bravo hotels »

El Santuario Hotel And Spa

Carretera Colorines KM 4.5, Valle de Bravo 51200, Mexico
Hotel amenities
El Santuario Hotel And Spa
Ranked #4 of 13 hotels in Valle de Bravo
4.0 of 5 stars 64 Reviews
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64 reviews from our community

    Trip type
Traveller rating
    31
    6
    2
    9
    16
Date Rating
toronto ontario
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 17 February 2012

If you're looking for total luxury in a holistic setting, this is the ideal location. A two hour drive from Mexico City brings you to the beautiful Valle de Bravo and El Santuario. There are sixty four rooms and suites available, each with a private swimming pool in the room, and crafted from the most luxurious natural materials. A full-service... More

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Merida
Top Contributor
84 reviews 84 reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 5 February 2012

This hotel is a spa the best thing about it is it's spa all people go for it and its definitely worth it, we stayed there for two nigths you have your own pool at you room and the bathroom is carved in the mountain, it's a hotel for couples do not go alone More

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New Delhi, India
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

I stayed at this resort for a day in September while visiting Valle De Bravo with my colleagues. I simply loved the resort and all the facilities it had to offer. I fell in love with this hotel at the gate itself. The hotel is very beautiful, and an amazing view of the Valle de Bravo lake. I found the... More

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Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 8 July 2011
2
people found this review helpful

The room was incredible! Clean, spacious, great view! I went there with my family for a spiritual retreat and enjoyed the positive energy and the culture surrounding the place. The food was fantastic each day and I felt absolutely pampered. I got a treatment at the SPA and also participated in a Temazcal which was the best experience in my... More

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Miami Beach, Florida
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 11 June 2011
3
people found this review helpful

The place is excellent. When we arrive at the hotel we ask for a pair of sun beds, and they took them to our suite. That shows that they are satisfying all of their guest. It´s the second time I visit this lovely place and I recommended. More

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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 13 May 2011
1
person found this review helpful

When you see the photos of this hotel and you arrive you will see the surrounding area, its absolutely beautiful. However, the Service was terrible especially in the restaurant. When we arrived in the room it was dirty. The key would not fit in the door, so it took us about 15 minutes to try and get in. The sauna... More

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Dieter Jakobsmeier, General Manager at El Santuario Hotel And Spa, responded to this review
4 June 2011

Dear Sir, I am very sorry to read about your unfortunate stay at our hotel. I had some research done of your stay and I want to inform you that a couple of days prioror to your arrival we had a malfunction of filtersystem of the private swimmingpool sistem in these rooms.This is not an excuse scince the pool had... More

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 April 2011
1
person found this review helpful

this is not a 5 star hotel, service is the worst, not clean, please dont spend you money in this property... More

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Dieter Jakobsmeier, General Manager at El Santuario Hotel And Spa, responded to this review
4 June 2011

Dear Sir, I am very sorry to read your review of our hotel. I want to share with you that we are working on a strict training program for all our staff member, This with the intent to garantee our service standarts which we recently established with my new administration. I can also inform you that we have made some... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 10 January 2011

This place is a joke! Apart from the views, which I have to admit are spectacular, it has to be the most overpriced hotel I have ever visited, with the food in the restaurant being of very poor quality. It seems to me that the owners are trying to run a business on as little as possible and are reluctant... More

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Dieter Jakobsmeier, General Manager at El Santuario Hotel And Spa, responded to this review
4 June 2011

Dear Sir, I would like to inform you that we recently changed administration and with this several heads of department. We have a new Chef in the Restaurant as well as manager. In the past three months we have invested a large amount of money in the facilities and equipment, as well as, training programs for all our staff levels.... More

momortiz
1 review
1 of 5 stars Reviewed 9 June 2009

Our friend and us stayed for 2days 2 nites with the intentions on staying for one more nite. the treatment was horrible. the staff was not cooperable. the valet service was aweful. they were suppose to be watching your vehicle but in turn our truck came out with a big dent. there spa did not keep there word. we had... More

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Mexico City, Mexico
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 11 January 2009

Great view, very nice bedsheets. Staff was fine, courteous and helpful. That's about it. Stayed in one of the two Master Suites. Very expensive. Why would you have a master suite next to an equipment room, with a noisy pump or transformer coming on every half hour, even if it's just for a couple of minutes (especially during the night).... More

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El Santuario Hotel And Spa Also Known As

  • El Santuario Hotel
  • Hotel El Santuario
Address: Carretera Colorines KM 4.5, Valle de Bravo 51200, Mexico

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