Numerous trips to this resort under Palace management we were very pleased and anxious to return to see what new management had to offer. I regret to say that we were disappointed in many aspects. The staff members outside of the front desk were good. The front desk offered no support with issues such as phone not working, hole in... More

We just came back from staying in this hotel and at first I was a little nervous because all the bad reviews I read online. When we got there Gina greeted us and she was wonderful and very helpful. The resort is really nice very jungle like. The food was good but not great everyone is extra nice we did... More

My wife and I booked this resort through a Groupon Getaway deal. We did not know exactly what to expect, but what we got far exceeded what we hoped for. Currently I would say that this is a "baby" resort. They recently purchased the property from Palace Resorts who owned it when it was destroyed by the 2006 or 2007... More

If you're reading the reviews you get a pretty good picture of this resort. If you're looking for a 5 star "four seasons" resort, this isn't the place for you. And yes, the beach connected to the resort is unswimmAble. But if you can roll with a few irregularities, this is a place trying to recreate itself, and the staff... More

We found the staff very friendly and helpful and the resort itself was great as we were on our honeymoon and looking for a cozy non-commercialized resort that still had the amenities and extra that we were looking for. The resort helped to make our honeymoon extra special and gave us a lifetime of great memories to share with all... More

Recently stayed at Bel Air Collection Xpuha Rivera Maya is a resort and spa. I really enjoyed my stay here there are lots of to see and do at the hotel has its own zoo which you can wonder around and also has an animal show at 3pm daily which is round the side.also has cenotes which sink holes you... More

We went to Bel Air - Xpu-Ha the first week of March. This is our second trip! I cannot say enough good things about this place! I LOVE it!! I want to live on this resort for the rest of my life! This resort is not a place to go if you need to be entertained and you dont like... More

This place has a great potential with amazing Jungle atmosphere, cozy beach couch and even free internet but this kind of hotel that you don't go there again You have to know that the food wasn't tasty, service in the restaurants was awful This is a spread out Hotel - don't go there if you don't like walking No real... More

My wife and I just returned from this resort. We stayed here a total of 5 days and loved every minute of it! I chose this resort for our honeymoon through Apple Vacations and I am glad we did. After having a few hectic weeks leading up to the wedding and also dealing with the stresses of the wedding weekend,... More