Our stay was magical; it was my partners birthday and I wanted to take her somewhere special. Our expectations were exceeded; the staff were friendly, helpful & a joy to chat with. We have traveled all over this state and The Grand Mercure Apartments are the first place that we have ever wanted to come back too. The rates were... More

Our apartment was in a great location which would have had magnificent views of the ocean from the main bedroom (which had spa bath in it) & the kitchen had we had better weather. I enjoyed a bath looking out over the ocean with full glass views & also being able to lie on the bed looking and listening to... More

Very clean room. Blinds are NOT BLOCKOUT, As we were given a bottom floor room. Anybody walking past room could see straight into the bathroom. Air Conditioning didn't seem to be able to get Cold it would be just comfortable or not doing anything at all. Kitchen very clean and laid out but utensils could be improved. Austar very limited... More

We upgraded from a water view (of the ferry terminal) to a sea view, at an extra $50 per night. The design of the apartment was a bit funny as we had to walk through the ensuite to get to the main bedroom. The bedroom looked out to sea and it was pleasant to hear the waves on the rocks... More

The staff kindly upgraded us to a 5th Floor 2 bedroomed apartment. It was large and well presented but extremely hot. It was unbearable [even for a North Queensland couple] and the one air conditioner took hours before it began to cool down the apartment. There were no fans and opening the doors to the patio didn't introduce cool sea... More

We enjoyed our stay and our room which was well maintained. It was on the ground floor overlooking Nelly bay with a pool and spa in view. The pool was one of four pools which we had to ourselves the entire stay. On reading other reviews I feel fortunate that our room was very comfortable and attractive with air con... More

Whilst situated in a beautiful location the quality of service we were provided with staying here was disappointing. As soon as we entered the apartment we began to sweat. The whole apartment was incredibly hot and humid. Even after staying two nights and with the a/c on 24/7 the apartment barely cooled down making it very uncomfortable and hard to... More

Overall the location, facilities and outlook of the hotel are good however the room we stayed in was terrible. Our first impression was to enter & turn on the a/c. The roar of this was lucky to not be heard on the mainland. We stayed for 3 nights & the a/c never became cold. We had severely hot days, sweltering... More

Beautiful location with sweeping views to the North, South and west of the island. Wallabies jump around between the hotel and the shoreline which was a cute surprise. There is an IGA, fish and chips, and a car rental about 100m away and it's the same distance to the ferry. Check in was no problem and the staff were friendly.... More