I was surprised when I read some of the reviews. Our son attends Case Western Reserve Univ. so we've stayed here several times and it has always been wonderful. The staff is courteous, friendly, and polite. The rooms/suites are spacious, modern, bright, and clean. The beds are very comfortable. There is only valet parking so you do need to factor...
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We were there for one night in April 2012. The lady behind it were curteous but not very friendly. The room was very nice, clean and spacious. Except that our toilet continued on 'running' after a flush. I don't know if the chain was the culprit but it did stop when I tugged at it in the toilet bowl. The...
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Dear anna b,
Thank you very much indeed for the comments. We are truly sorry that you did not have an excellent experience. I would love to have an opportunity to speak with you directly. Please contact me.
Sincerely,
Kim Knoll
Business Travel Sales Manager
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i came into cleveland for the first time ever as a single sick mom not knowing where anything was; we were supposed to stay at guesthouse but they were full so at no extra charge they upgraded us to Intercontinental and all i can say is WOW; we stayed in a huge suite with frig, microwave, couch, 2 large tvs,...
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Dear nan895,
We are pleased you loved the InterContinental Suites Hotel. Thank you for taking the time to share your comments.
Sincerely,
Kim Knoll
Business Travel Sales Manager
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We traveled to Cleveland in mid-January on a combination business and leisure trip. We wanted to stay in a nice hotel but not downtown, so we picked the InterContinental Suites Hotel Cleveland. As a Platinum Ambassador member, we wanted a king suite on the Ambassador floor. The hotel offered a very attactive price for an excellent room.
However, our experiences...
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Dear JCR059,
Thank you for sharing your experiences with the hotel. We certainly take the comments seriously and have addressed them with our associates. We apologize for any inconveniences you experienced during your stay and hope that we can restore your confidence in our giving us another opportunity to provide you with excellent InterContinental service.
Sincerely,
Kim Knoll
Business Travel...
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Very clean and spacious rooms that were extremely quiet. You could open windows to get fresh air. Food was very good as well. Check-in/out were quick and easy. Work out facilities were limited as with many hotels but safe to run outside.
Dear DRL-055,
Thank you for sharing your positive expereinces during your recent trip to Cleveland. We are thrilled to know we meet all of your expectations and you enjoyed your stay.
Stay well for 2012,
Kim Knoll
Business Travel Sales Manager
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Exceptionally friendly staff is what sets this hotel apart from others. The price is very competitive with the other hotels in the University Circle area of Cleveland. The suites are updated and relatively roomy compared to other hotels. Definitely will stay there again. If you have a need for a hotel near Case Western U, Cleveland Clinic, or University Circle,...
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Dear RKR10,
Thank you for sharing your experiences of your stay. We are pleased you enjoyed the suites and our customer service.
Stay well,
Kim Knoll
Business Travel Sales Manager
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We were in Cleveland to attend an event at Case Western U, and needed a larger room to accommodate a family of 4 with two teenagers. The 2-(double) bed suite was an excellent choice for us, since it gave us a little more elbow room than a regular room.
The hotel was beautiful, decor was simple/zen. Staff was outstanding. We...
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Dear cseleosida,
Thank you for sharing your positive expereinces during your recent trip to Cleveland and Case Western Reserve University. We are thrilled to know that our staff meet all of your expectations and you enjoyed your stay.
Stay well for 2011,
Kim Knoll
Business Travel Sales Manager
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We had a relative in the Cleveland Clinic and wanted to stay close by. We thought that being on the campus, it would be extremely expensive.WRONG! We were pleasantly surprised. The prices were reasonable and included a breakfast buffet. The room was beyond our expectations. There was a refrigerator, microwave, sink, desk, sofa there was even a de-humidifier. Everything about...
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Dear willtravelfromhere,
Thank you for taking the time to share your positive experience at the hotel during your recent stay. I have shared your comments with the staff and thanked them for a job well done!
Stay well,
Kim Knoll
Business Travel Sales Manager
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My family stayed here while taking a college tour trip to see Cleveland Institute of Music (5 minute drive) and Oberlin (45 minutes drive). It was a very good location for seeing any school in the University Circle. It has a spa-like decor, and is very clean. The hotel has a wellness focus, which is evident throughout. We had lunch...
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Dear MarylandFamily89,
Thank you for sharing your experiences during your recent trip to Cleveland. We are pleased to know that you enjoyed a relaxing stay while touring local colleges.
Wishing you and your family a healthy 2012,
Kim Knoll
Business Travel Sale Manager
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My wife and I stayed here recently while visiting Case Western Reserve University. Everything went smoothly and all the staff were extremely friendly. We returned from dinner at 11 pm and decided to have a drink at the bar. The bartender stayed open past closing (11pm) just so we could have a drink. The breakfast is delicious. The beds are...
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