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Sheraton Cleveland Airport Hotel, Ohio Reviews

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Sheraton Cleveland Airport Hotel

3.5 of 5
5300 Riverside Dr., Cleveland, OH 44135
Hotel amenities
Sheraton Cleveland Airport Hotel
14 traveller photos
Ranked #15 of 33 hotels in Cleveland
4.0 of 5 stars 201 Reviews
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201 reviews from our community

Traveller rating
    55
    75
    52
    14
    5
See reviews for
Families
35
 
Couples
35
 
Solo
33
 
Business
82
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Columbus, Ohio
1 review
“Staff far exceeds my expecations”
5 of 5 stars Reviewed 17 May 2013

I travel year round for business and stay in many hotels throughout the country. I have to say that the staff at this hotel is the warmest I have ever encountered. Everywhere you walk in the hotel each person smiles and talks to you, they even remember your name. I really like the location of the hotel too, right at... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
22 May 2013

Thank you very much for taking the time to provide us with your feedback. I'm glad to hear that you enjoy our property so much and that our associates truly made you feel welcomed. We strive to provide this service each and every day and I'm glad to hear that you are encountering that with our property. We appreciate your... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
“It's an airpprt hotel..”
2 of 5 stars Reviewed 15 May 2013 via mobile

Lets face it, you don't stay at this hotel unless your forced to negotiate the airport early in the morning or late at night. The location is great and the service is good. That said this is a "socks on" hotel with regard to the cleanliness. I have stayed here several times over the last year and found that each... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
20 May 2013

Thank you for taking the time to provide us with your feedback. Our guests feedback is crucial to the progression of our property. I'm glad you found our location and service to be good. My apologies that you found the cleanliness of our property not up to par. I appreciate you bringing attention to this matter and we will be... More

Cherry Hill, New Jersey
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
“Average Hotel with Little Perks”
3 of 5 stars Reviewed 7 May 2013

We had planned a 2 night vacation to Cleveland and decided to stay near the airport for convenience. I used Priceline's Name Your Own Price, so I couldn’t choose my hotel. I’ve listed some pros and cons. Pros: -The location is literally “on” the airport. It’s about 100 yards away from arrivals terminal. -Close to highway -Lobby looks newly renovated... More

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See 2 more reviews by bp567924 for Cleveland
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
13 May 2013

Thank you for providing us with your feedbak from your recent stay with us. Our guests feedback is the best way for us to find out what our guests like and what we need to work on. You listed several positives and some negatives. I'm glad you found our location to be conveinent, our lobby/bar area nice, and some of... More

Nyack, New York
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“only stay in a pinch!”
2 of 5 stars Reviewed 29 April 2013

Unplanned overnight in Cleveland. We had a very early flight the next morning and wanted a convenient hotel. I called the Sheraton and negotiated a rate. It was very late and we were leaving very early. The shuttle was right there. Two minute ride to the hotel. You can see it from the airport. When we went to check in... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
30 April 2013

Thank you for taking the time and providing us with your feedback from your recent stay with us. It saddens me to read that you had an unpleasant stay with us. We strive to provide exceptional service to all of our guests and that clearly was not the case with you. I can assure you I will be directing your... More

Ambridge PA
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Nice bed and amenities......”
4 of 5 stars Reviewed 22 April 2013

We stayed at this location in November (yes I am behind on my reviews) while visiting family in the area. We were able to utilize the pool, whirlpool and fitness area. All were very well maintained and the pool was warm, as other reviewers have mentioned. I liked that snacks were available in the lobby area, though no prices were... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
24 April 2013

Thank you for providing us with your feedback. I'm glad to hear that you enjoyed our property and the amneities we have to offer. It's fantastic to see that you have already re-booked our property in the future. The few items you did mention (cafe not having prices listed, coridal but not overly friendly desk agent) I will be sure... More

Albany, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Sheraton Cleveland Airport”
4 of 5 stars Reviewed 15 April 2013

A missed connection landed me in the Sheraton Cleveland Airport unexpectedly. The rooms were a bit above average and the lobby was actually pretty nice. The restaurant was better than expected both in terms of food and service. If you need to be near the Cleveland airport, this place is fine. The airport terminals were within site, they offered a... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
18 April 2013

Thank you for your positive feedback from your recent stay with us. I'm glad to hear you found our restaurant Hemispheres to be good both in terms of food and service. We pride ourselves on creating positive experiences for our guests each and every day. Hope we can serve you in the future the next time you find yourself in... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Comfy bed, Mega convenient, Starbucks Coffee, and GREAT food at the restaurant!”
5 of 5 stars Reviewed 10 April 2013 via mobile

The bartender needed help! One very sweet, but older lady did all she could to keep up. Occasionally she would get help, but not fair to her. Food was great, Great Lakes Gold was delish! This bed is very comfy and the TV is new and at least 42"... bathroom is tiny, but hey, I'm not sleeping there. Room was... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
12 April 2013

Fantastic to see that you enjoyed your time with us. Your feedback is important to us, as it's the most important tool and training method for us to know what our guests likes and dislikes, needs and wants are so we can create the best experience possible. Glad you enjoyed your Great Lakes selection, found our Sheraton Sweet Sleeper bed... More

Kettering, Ohio
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
“Good Airport Hotel”
5 of 5 stars Reviewed 5 April 2013

We wanted to spend the day at IX Indoor Amusement Park and did not want to drive back late at night so we chose to stay down the street at this hotel. As other reviewers have mentioned, it is AT the airport. The exit from the highway says "airport exit only" - this IS the exit you want. Paying $10... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
8 April 2013

Thank you for taking the time to provide us with your feedback from your recent stay with our property. Our guests feedback is crucial to making the necessary changes to better our property and the service we provide. I'm pleased to see that you enjoyed your time with us and found our property to be to your liking. You mentioned... More

Dallas, TX
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
“Super Location, Great Staff but Ugh...those rooms...”
3 of 5 stars Reviewed 3 April 2013

Checked in for a 2 night stay as a Platinum. Couldn't ask for a better location...walking distance from the terminal. Decent lobby and lots of parking, but the rooms? About as tired as I've ever seen from a Sheraton! I was on the 9th floor (the "Club" floor). Tired, old rooms and case goods, and the most bizarre bath layout... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
4 April 2013

Thank you for taking the time to provide us with your feedback from your recent stay at our property. Your feedback is appreciated and extremely valued. You mentioned the guest rooms are in need of renovation, and I wanted to let you know that we are currently in the process of getting that going. We just completed the lobby, restaurant,... More

Seattle
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Excellent Airport Hotel”
5 of 5 stars Reviewed 29 March 2013

I missed my flight and had to stay here. This hotel is across from the airport but it is quiet. I was able to sleep. The bed was comfortable up to par with Sheraton standard. The room was clean. I liked that there is a restaurant that served food until midnight and a bar thats open until 1am. They have... More

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See 4 more reviews by DTravelDiva for Cleveland
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review
2 April 2013

I'm very pleased to see that you enjoyed your stay with our property. We appreciate you taking the time to provide us with your feedback as it is the best tool to better serve our guests. Based on your comments you truly enjoyed your time with us and that is fantastic. We pride ourselves on providing exceptional service with all... More

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Additional Information about Sheraton Cleveland Airport Hotel

Also Known As:
Sheraton Cleveland
Cleveland Sheraton
Sheraton Cleveland Airport Hotel Ohio
Address: 5300 Riverside Dr., Cleveland, OH 44135
Region: United States > Ohio > Cleveland
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotels in Cleveland
#12 Business Hotels in Cleveland
Price range (per night): S$148 - 281
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Sheraton Cleveland Airport Hotel
5300 Riverside Dr.
Cleveland, OH 44135
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