Thank you for taking the time to write a review of your stay. I am sorry to hear that your room did not meet your satisfaction. Your comments were reviewed by the staff, and we will be looking over everything with the employees involved to make sure your experience is not repeated. We continually work to improve our hotel, so... More

Dear Dth445 I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for The cleanliness/ smoke issues you"ve encountered during your stay. I discussed your comments with the team, and we are currently looking into new avenues regarding our SMOKE SMELL issue that you described. I really appreciate you... More

Dear Ann C, I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. I am... More

Thank you so very much for your glowing review of Extended Stay America Columbus - Easton. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,... More

I recently received a copy of your review of the Extended Stay America Columbus - Easton. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Columbus - Easton. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were... More

Thank you for taking your valuable time to write a review of your stay at our Columbus Easton location. It is so gratifying to read the positive feedback regarding your stay. I am delighted to hear of the great service provided by Ryan and Nicole, along with the cleanliness of your guestroom. As you mentioned, our Easton location is in... More

Thank for you taking your time to write a review of your recent stay at our Easton location. It is great to hear of the outstanding service you received from our staff, the wireless internet, and the cleanliness of your guestroom. The Easton mall is an amazing area just minutes away from the hotel. I do apologize for the smell... More

I appreciate you taking the time to write a review of your experience with us. The cleanliness of the bed you described at our Easton location is not acceptable, and I sincerely apologize for your experience. First, please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Specifically, standard operating... More