I made a stay at this Holiday Inn last week. Because of my platinum status, I got a free welcome drink coupon and free breakfast coupon at check-in. It was freezing in Akron, and I was in the mood for something tropical, and the bartender made a great Mai tai from scratch. The bartender was very friendly and hospitable. My... More

My wife and I stayed here over Christmas to visit our son and daughter-in-law. I was a little concerned when I made the reservation because many of the HIs I had been in lately seemed a little on the dated side. But the location was so good that I went ahead anyway. It turned out well that I did. I... More

Front desk staff need some refresher training on hospitality, rooms decent. Luckily the bartender Shaun made up for most of the property's shortcomings. More

A little high in price considering the newer hotels in the area. Hallways and room walls need updating. Bedding was fresh and comfortable. Bathrooms have been updated. Desk staff was okay. We checked in after 11pm and were sent to wrong room. Our attempts to open door scared the occupant, and we exhausted had to go back to lobby in... More

I would like to share my dislike and disappointment during my recent stay at the Holiday Inn Hotel in Akron, OH (Akron-West). I am a senior Army service member and travel a lot to conduct military business in several states and choose to stay at the Holiday Inn Express & Suites due to such excellent service received at the Holiday... More

The Holiday Inn West was really just an average place to stay with an above average price. They has a 15% surcharge for the weekend, which put us at $160 for the night. The employees were very nice. The free breakfast was pretty good. The beds were ok and the TV was older. The outdoor pool was old but it... More

My husband and I traveled to Cuyahoga Valley National Park for our anniversary. We wanted to stay in Akron for convenience, so this hotel was a great choice. It appears to have been recently renovated. Rooms were very nice, as were the common areas like the lobby and pool area. There was plenty of parking. The great feature of this... More

We only stayed one night in a king standard room, but I was surprised to see how modern the hotel looked inside. It must have been recently renovated. The mattress was a little hard, but the room was very spacious! We spent some time in the bar downstairs. The bartender was very nice. They had a few seasonal brews on... More