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All 2 Swaffham hotels

BEST WESTERN George Hotel

Station Street, Swaffham PE37 7LJ , England
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BEST WESTERN George Hotel
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Ranked #2 of 2 hotels in Swaffham
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12 reviews from our community

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Date Rating
Canberra
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 1 June 2013

This is a pretty mediocre hotel. While a number of the staff are very friendly some of them seem under-trained. The management of the hotel also needs to put some more effort into maintenance work. While the public parts of the hotel are very pleasant our room and corridor needed major refurbishment. The bedroom carpet was shabby. And the room... More

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Gemma A, Manager at BEST WESTERN George Hotel, responded to this review
5 June 2013

Thank you for your constructive feedback, following your recent stay with us. We know there are some areas and rooms which need upgrading within the hotel and this forms part of a rolling plan since taking over the George Hotel. We hope very soon to bring the hotel back up to it’s 3 star quality. I was disappointed that you... More

Barnstaple, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 29 May 2013

This is a nice hotel in Swaffham. Getting into the car part can be confusing if your not familiar with the triangle junction outside, but you get used to it quick enough. The hotel itself is nicely laid out and the staff are very helpful and friendly. The room itself was a little tired and was in need of a... More

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Gemma A, Manager at BEST WESTERN George Hotel, responded to this review
5 June 2013

Thank you for your constructive feedback, following your recent stay with us. We know there are some areas and rooms which need upgrading within the hotel and this forms part of a rolling plan since taking over the George Hotel. We hope very soon to bring the hotel back up to it’s 3 star quality. However we pride ourselves on... More

Manchester, United Kingdom
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 21 May 2013

nice hotel offering all the ameneties you'd expect. Easily the best place to stay in Swaffham. Friendly and helpful staff. Nice little bar offering a range of bar style meals together with a main restaurant for more substantial meals. Rooms are areg and well maintained. Large carpark to the rear offers ample parking. Stayed there three times this year already... More

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Andrew P, Hotel Group Operations Manager at BEST WESTERN George Hotel, responded to this review
23 May 2013

Many thanks for your recent review I was pleased to read you had enjoyed your stay at the George Hotel. I wil pass this on to my general manager and team. Once again many thanks More

Leeds, United Kingdom
1 review
3 of 5 stars Reviewed 9 May 2013

The hotel was clean and tidy and my room was a good size,however it did look like it needed to be overhauled.The staff were friendly and the food was quite good though.Ideally located for visiting swaffham.

Was this review helpful? Yes
Gemma A, Manager at BEST WESTERN George Hotel, responded to this review
13 May 2013

Thank you for your constructive feedback, following your recent stay with us. We know there are some areas and rooms which need upgrading within the hotel and this forms part of a rolling plan since taking over the George Hotel. We hope very soon to bring the hotel back up to it’s 3 star quality. However we pride ourselves on... More

Crowborough, United Kingdom
2 reviews
3 of 5 stars Reviewed 30 April 2013

This hotel is in need of a refurb, food is good as are the staff, however our room had no hot water which was not discovered until the morning when we tried to shower. Ended up with tepid water, when complaining no offer was made to reduce the bill and we had to ask and all that was offered was... More

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Gemma A, Manager at BEST WESTERN George Hotel, responded to this review
13 May 2013

Thank you for your recent review of your stay at the BEST WESTERN George Hotel, Swaffham. We are sorry to learn that there were problems with the hot water to your room. Your comments have been passed on to our maintenance team to investigate and we sincerely apologise for the inconvenience. As we continue our rolling refurbishments of the bedrooms... More

Darlington, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 10 April 2013

Stayed here for 2 nights over Easter and probably won't go back for return visit. The room was a decent size but dark and dingy (low energy lightbulbs were too dim & the horrible dark green walls didn't help). Due to the weather the room was extremely cold (even with the heating on) but luckily there was a fan heater... More

Was this review helpful? Yes
Gemma A, Manager at BEST WESTERN George Hotel, responded to this review
30 April 2013

Thank you for your constructive feedback, following your recent stay with us. We know there are some areas and rooms which need upgrading within the hotel and this forms part of a rolling plan since taking over the George Hotel. We hope very soon to bring the hotel back up to it’s 3 star quality. However we pride ourselves on... More

Brentwood
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 April 2013

We have stayed so many times in the George Hotel swaffham over the years that I have lost count the staff/restaurant/bar/lounge area you cannot fault - but oh dear the rooms are very tired and drab looking now -the room we had over the easter break was probably the worst so far it was cold (even though there was an... More

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Andrew P, Hotel Group Operations Manager at BEST WESTERN George Hotel, responded to this review
24 April 2013

Thank you for your recent review. We know we have some work to do at the hotel and we are at present looking at doing so. We hope to start the refurbishment work very soon. I am sure by the end of the year you will see a great improvement. Once again many thanks. Kind regards More

Southampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 30 March 2013

Stayed here overnight on a business trip. The room was an ok size, but the décor was very tired and dated. When trying to have a shower in the morning, the water was either scalding hot or freezing cold. We had an evening meal in the bar, which was quite good. A good menu selection and generous portions. In summary,... More

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Andrew P, Hotel Group Operations Manager at BEST WESTERN George Hotel, responded to this review
2 April 2013

Many thanks for your ecent review. We have recently purchased the property and we are just about to start some refurbishment work to bring the hotel back up to its 3 star quality along with the Best Western Standards. Please bare with us and I am sure you will see the improvemets soon. Kind regards More

Oxford
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 25 March 2013

We stayed overnight following a party. Beds were hard as we're the pillows. Shower in bathroom literally dribbled and was useless. Had to use the bath which was not as convenient. Room above us was noisy as the floorboards creaked continuously, difficult one to solve I guess in a very old building. No coffee on our tray in bedroom. Glad... More

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Andrew P, Hotel Group Operations Manager at BEST WESTERN George Hotel, responded to this review
26 March 2013

Thank you for your review. My sincere apologies for not meeting with your expectations on this occasion. I was disappoimted to read of your unforunate stay at the George Hotel. I will pass your comments on to my two operational managers at the hotel for their comments. Once again my since apologies. Kind regards More

Bristol
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 11 March 2013

I stayed at this hotel with several members of my family at the beginning of March as we travelled to Swaffham to attend a family event. We had several rooms based in various parts of the hotel. All were larger than expected, comfortable and clean. I was booked into a single room but was allocated a nice double. However what... More

Was this review helpful? Yes
Andrew P, Hotel Group Operations Manager at BEST WESTERN George Hotel, responded to this review
12 March 2013

Many thanks for your recent positive review I will pass this on to management and staff who will be very please to read your kind comments. Once again many thanks Kind regards More

 
 
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Additional Information about BEST WESTERN George Hotel

Also Known As:
Best Western Swaffham
Swaffham Best Western
Address: Station Street, Swaffham PE37 7LJ , England
Region: United Kingdom > England > East Anglia > Norfolk > Swaffham
Amenities:
Free Parking Pets Allowed Restaurant
Hotel Style:
Ranked #2 of 2 hotels in Swaffham
Price range (per night): S$114 - 167
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