We stayed at the Randolph for a mid-week break in April, so it was out of season and fairly quiet. The weather was particularly horrid, so we ended up driving into Southwold (rather than walking) more than I would have liked.
The staff were lovely. We had a couple of small problems with our room: it was quite cold as...
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Dear Past Guest
Thank you so much for taking the time to post an online review, we are delighted that you enjoyed your stay with us.
With our very proud of The Randolph and our customer service levels too. Our staff are a very important asset and we are delighted that you found us all to be 'lovely'! Thank you...
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Staff all extremely helpful and nothing was too much trouble..
We arrived late afternoon and although food was no longer being served we were able to order a sandwich.
Room was clean and bright
The walk into Southwold was only 10-15 minutes.
Excellent value and would highly recommend the hotel.
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Dear Reviewer
Thank you for taking the time to review The Randolph, it was a pleasure to look after you both recently.
Honest reviews such as these are so helpful for future guests in deciding where to stay, there are a plethora of choices in Southwold itself, but we do feel that we offer excellent accommodation at more sensible prices,...
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From the time my wife and I were greeted by Cameron until we left 3 days later all the staff were friendly and helpful.Nothing was too much trouble.Our room(6) was clean and spacious and most important the bed extremely comfortable.We had booked halfboard and found the food excellent and great value.The walk into Southwold was about 15 minutes .There is...
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Dear Stag1973 Reviewer
I can't tell you how pleased we were to receive your review. Future guests can hopefully decide with confidence through this genuine feedback where to stay. I am delighted that Cameron's friendly welcome to The Randolph continued throughout your stay in unison with the rest of the team, As almost every review on here confirms, our staff...
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My boyfriend and I stayed at the Randolph for 2 nights in their executive double. We arrived much earlier than the 2.30pm check-in, but the gentleman on the reception was very pleasant and informed us our room was ready so we could go straight up.
The room itself (room 9) was a good size, and included a nice seating area...
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Dear Hollzypops Reviewer
Thank you so much for taking the time to review The Randolph for the benefit of future guests.
We were delighted that you enjoyed Room 9; one of our executive double rooms. We have also taken note regarding your comments on the bathroom and can confirm that this is being upgraded w/c 25-03-12. I have passed your...
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Have just spent a nights stay at the Randolph as part of a birthday treat for my girlfriend! We arrived at around 3.30 and although the staff were preparing for a Pigeon Fanciers dinner, and were extremely busy, a staff member checked us in immediately. We got the keys for room 12 and once in the room felt more than...
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Dear Simon G
How delighted we were to read your online review of The Randolph. We really appreciate you taking the time to do so, and we note we are your very first review as well! We loved reading that even though it was busy, our staff looked after you immediately and we were delighted that you liked room 12,...
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Staying overnight in The Randolph to visit Southwold, we got to the hotel very early to leave the car at the hotel. Upon walking into the hotel you'd have thought we had just strolled into someones living room. The staff were less than accommodating, which was to be the theme of our stay.
After a lovely day in Southwold we...
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Dear Past Guest
Thank you for taking the time to review The Randolph, having been here since 1994, we are proud of our reputation both locally and beyond and any feedback that is given to us is acknowledged, investigated and responded to. I have to say I was very suprised at your comments regarding my staff, they are a truly...
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Stayed here for two nights visiting family and thought the hotel was fantastic. Very clean and homely, we were made to feel extremely welcome and the stay were all lovely. We have stayed in many hotels and the room and service was excellent. Food very good too. Would highly recommend this hotel to anyone.
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We booked a nights stay here last minute as we were looking for somewhere near to Beccles where my husband had a meeting the next day. The hotel offered us a bb and dinner rate that was great value compared to some of the other quotes were had from the hotels in southwold town centre...one being £240 b and b...in...
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Stayed here purely by chance after driving down from Cromer in Norfolk and loved the feeling of being away from the hurly burly of day-trippers and made to feel very welcome. Our large executive double room on the first floor faced the front of the hotel but was quiet and the bed was large and very comfortable, airy and light...
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My family enjoyed a long weekend break staying at the Randolph on a Bed and Breakfast basis. The Randolph is a large Victorian house converted into an hotel. From the moment we arrived all the staff were friendly and helpful; nothing was too much trouble for them and they went out of their way to help us. We had two...
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