The only member of staff who had a clue what Service was all about was a young Eastern European waitress. All of the Brits including the owners seemd to think that the guests were a necessary evil who should be grateful for what they received. The breakfast was dismal, the kitchen staff seemed unable to even use a microwave correctly... More

Nice staff,good breakfast and adequate rooms.good value for money More

A weekend break at £45 a night, oiur room was better than some four star hotels I have stayed in (take note Barcelo!). If I could have got the pillow into my overnight bag then I would have nicked it! The staff were very friendly and helpful. The public rooms comfortable and inviting. Food is basic fare but so are... More

Recently stayed on a two night break and was unfortunate to be given room 4, this is above the function room and we felt as if we were there in the middle of the party. A quick phone call to reception resulted in an apology and whilst we were out the next day our room was changed and the staff... More

Stayed here for one night on Saturday. Room was pretty basic but served the job. Bathroom was a bit dirty, last persons empty shampoo bottle still in there but otherwise ok so possibly just an oversight. Quite a small room. though! Overall it was ok. The first lady we spoke to to book a room was pretty rude but after... More

Stayed at the Swan as my daughter lives down in Borden, pleasant hotel staff vert welcoming. Hotel situated in the centre of Alton, good parking. Stayed in Standard room would upgrade if we stayed again, double bed comfortable but rather small. Breakfast very good and with good variety. More

stayed at this hotel in july 2011 as a couple we were in a double room in what felt like the attic very small and compact not much of a view. But comfortable beds and the food on menu was very nice and different although service was slow. Overall nice but would only stay there in passing on a deal. More

I had booked an evening on a train on The Watercress Line but needed somewhere to stay to make a weekend of it. The reviews were good so I booked it. We were not disappointed. We arrived early afternoon and checked in. The staff were pleasant and the Reception area is very nice with a fabulous staircase so gives and... More

Have just returned from a very enjoyable stay at The Swan. The recent refurbishment has been undertaken to a high standard. The public rooms are nicely decorated as are the bedrooms. Our bedroom had a power shower and bath and flat screen TV with a wide choice of channels. The bed, in true Old English Inns style, was very comfortable.... More