the staff are very good in costumer service. Tom, and Ms Shirley are very helpful in giving direction and transportation to tour around Hook. Richard and Sophie are very friendly and accommodating. Imran clean and check my room. he also ask me if there is any broken equipment. the food and value are excellent. i ate bacon-breakfast, fish and chips-lunch,... More

Visited this hotel for a weekend break and was impressed with the friendly welcome and clean room. Tea and coffee making facilities and flat screen TV are always my first requirement on any hotel. Comfy bed and piece and quiet are also important. The extractor fan in the bathroom was very noisy so I turned it off, perhaps a replacement... More

The location being right next to the train station is perfect and the food is of a standard goons get from any run of the mill pub, rooms are dated and noisy but warm and the beds are comfortable. Bathroom is nothing to write home about, but sufficient. The hotel staff on the desk vary from chatter box friendly taking... More

Here we go, so ive been staying here for three weeks on work. The last night we grab a drink in the bar. At last orders, two men jump in and started talking to us. One of the, (named tom) offended and insulted my friend. Not happy. So after 5 minutes of arguing, I stop them to ask them who... More

Only one small cup of coffee offered at breakfast, and only 2 small pieces of toast. Service very poor, and impossible to attract attention of staff for coffee and toast!. Actually got bitten by a bed-bug! Won't be repeating this visit.

I have just checked into the hotel the day before my wedding overall experience so far has been amazing. There was no one on reception there was a sign saying how to get someone, receptionist was extremely apologetic and helped me very much. The staff are very friendly, and leading up to my wedding when I made a called the... More

Booked a family room for 1 night stay with breakfast, and was most impressed. The hotel was extremely good value for money, rooms very nice and clean, spacious and the breakfast was to die for!! Very good choice of hot food and selection on buffet table. Staff in hotel and bar very plesant and polite, would most definitely stay again... More

The raven is ok, the rooms are well appointed but could do with a little updating, they have a good TV in them and the bath and shower facilities are ok. It can be a little noisy through the night due to the thin walls. The bar is good and livley and you can get a reasonable meal in the... More

The service provided by the staff was very disappointing. It felt like the customers' presence was an inconvenience to them. That is not what one expects. Although the food, cleanliness etc were great, and the location perfect , the attitude of the staff overshadowed this to the extent that I personally will not be returning and giving them the benefit... More