Stayed here for 4 days on a coach holiday. Were given a very nice room up on the 3rd floor overlooking the garden. Service in the dining room at night was a bit hit and miss, you just had to be patient as there only seemed to be 2 serving. A bit inflexible if you wanted to skip a course,...
More
Many thanks for providing your feedback. I am very pleased that you enjoyed your stay in Hythe. I have passed your comments regarding the dinner service on to my Food and Beverage Manager who will ensure that this is improved further in the future. We look forward to welcoming you back in the near future and providing you with another...
More
Following a letter to the Manager of the Hotel requesting a Super Deal suprise for my sister we had a 2 night stay 3rd & 4th May 2012, It was fab.The Hotel was everything we could of asked for. It was extremely clean and very comfortable.Our room with a sea view was charming.
The staff especially Jackie and Amedaius who...
More
Thank you very much for taking the time to write a review. I am delighted that you enjoyed your stay at the Hythe Imperial and that my staff made your stay memorable. We look forward to welcoming back soon. Kind Regards, Fran Ruano, General Manager
More
We stayed here on the 22nd may 2009 our wedding night along with a large wedding party and 22nd may 2012 for our 3 year anniversary break. We are charmed by this beautiful seaside hotel, you can see the grandness of its day and the features, services and staff are fabulous. Having read some of the other reviews I do...
More
Many thanks for your kind words and compliments. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves. We look forward to welcoming you back in the near future and providing you with another enjoyable stay. Kind Regards, Fran Ruano, General Manager
More
The hotel is an old style "grand hotel" in a good seaside location and with good leisure facilities, including and 18 tee golf course.
The problem is, however friendly some of the service is the facilities and furnishings are getting old and the security seems non-existent.
Details make the difference. Having a seaside room is nice, having an exterior and...
More
The hotel is obviously undergoing a major reburbishment at the moment but never the less we have just returned from a very relaxing leisure break with friends .
We stayed in a sea view room which was very comfortable & spacious and well appointed.
We did not dine @ the hotel but found the breakfast buffet very good &,plentiful. The...
More
Thank you for taking the time to write a review. I am very pleased that you enjoyed your relaxing stay at the Hythe Imperial Hotel. I will ensure that your feedback regarding my staff is passed on to them. I look forward to welcoming you back to Hythe soon. Please remember to check our Mercure website for the best deals...
More
I stayed at the Mercure Hythe 2 weeks ago for a week-end break with a friend and we had a fantastic stay. The hotel is really elegant, nicely maintained and well located in close proximity to the seaside and within easy access to Hythe city centre. I can only recommend this hotel, for its nice food, its victorian design and...
More
Many thanks for your kind words and comments. My team and I are delighted that you enjoyed your stay at the Hythe Imperial Hotel and we look forward to welcoming you back in the near future. Kind Regards, Fran Ruano, General Manager.
More
My wife and I stayed in room 215 on Saturday 12 May 2012. Check-in receptionist was pleasant and helpful although reception area/lobby is very 'dark' and old fashioned. Room itself is very large by today's standards and was very clean (apart from one large stain on carpet) and well equipped (trouser press, tea/coffee, wired internet). Good view inland over gardens...
More
Thank you for taking the time to write a review. I am pleased to hear that you found my staff helpful and pleasant. In relation to your comments regarding the bar service and breakfast buffet, I will ensure that these are passed on to the Food and Beverage Manager who will take the necessary measures to improve these areas of...
More
On arrival at this spa hotel we discovered the steam room had broken and would not be available for the entire weekend of our stay. An annoyance but not their fault. Then the executive room we had been allocated for our 25th Wedding Anniversary with sea views and 4 poster bed had been smoked in by the previous occupants and...
More
Thank you for taking the time to provide your feedback. I would like to firstly offer my sincerest apologies that your experience at the Hythe Imperial failed to meet your expectations. Unfortunately, as you are aware, we had to carry out repair work on the steam room which was not scheduled or planned. Again, I apologise for this inconvenience.
I...
More
I can't believe some of the negative comments on here. This weekend we stayed in one their refurbished sea view rooms rooms and very nice it was. The hotel has recently had a whole new roof, exterior face lift and the rooms are being refurbished. The pool is fine and run at a pleasant warm temperature. Excellent value at about...
More
Thank you for your kind words and comments. I am delighted that you enjoyed your stay at the Hythe Imperial. We look forward to welcoming you back in the near future. Please rember to check our Mercure website for the best available deals and rates. Kind Regards, Fran Ruano, General Manager
More
Check in was long, as only 1 person on check in. Hotel very tired, and in need of renovation. Rooms are very old fashioned, and walls are paper thin, thus a very noisy hotel indeed. Breakfast quite expensive. Good location, right on beach. Staff fairly friendly. Very nice gym, but pool and jaccuzzi could do with a refurb. Also change...
More
Many thanks for taking the time to provide your comments and feedback. With regard to your comments relating to the rooms and the jaccuzzi area needing renovation, I can inform you that we are currently undergoing a full refurbishment which will improve and update our facilities.
I am pleased that you liked the location and found my staff friendly. I...
More
If you own or manage Mercure Hythe Imperial Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
76 Reviews
27 Reviews
23 Reviews
