This hotel is really pretty dismal - the rooms are tired, the food is variable (although to be fair the evening meal was pretty good, although one of our party did find a stick in their Cumberland sausage - the waiter attempted an explanation and then offered that person's meal for free), and the service, by young inexperienced staff is...
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We are always disappointed when a guest chooses overly strong words to describe their experience however we always value the feedback and will try and use it to improve for other guests.
Although one of your party could fault their meal I am pleased that for someone who reviews a lot of restaurants you were extremely positive about the evening...
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