Flew in from USA to attend a family wedding, nice grounds, nice building, but horrendous service. There were not enough staff to cope with the number of guests and considering that there were 3 weddings that weekend, you'd think that management would ensure staffing appropriately. Upon check in, all the room type requests and crib requests were messed up, they... More

Visited this hotel for a close friends wedding. I hadn't seen the hotel until the day before the ceremony, however when you go in the front door you can't not be amazed by the stately feel and sweeping staircase. The staff the day before were very attentive and accomodating when we dropped all the wedding stuff, which was re-assuring for... More

Spent one night at Kilhey Court recently for a wedding.The hotel was clean and had all the amenities you'd expect from a hotel of this rating. Didn't visit the spa or restaurant so I can't comment on their quality, but the rooms were nice, if a bit dark, and the grounds and surrounding area are lovely. The staff were also... More

I had the oppurtunity to stay here recently through a works meeting. I could not fault the location , easy enough to find from the Motorway, and beautiful surroundings. Unfortunately, the room I was given left at a lot to be desired considering the rating the hotel has. As has been mentioned buy other reviewers, the walls were paper thin,... More

The old part of the hotel is very picturesque, my room was in the modern extension to it. The staff were great, I was having problems with my business and kept messing them around with which day I would check out but they were really understanding and helpful. There is a footpath at the rear of the hotel which leads... More

We had our wedding here on may 6th, the place is just fantastic, all the staff (exept a certain member on reception) are exceptional, Jenny our wedding organiser is a real diamond, can't fault the place at all

I stay in Wigan a couple of times a year on business, and stopped using Kilhey Court some years ago due to poor restaurant service. As a party of five, we stayed and checked in to find the room was OK, not great but functional. The hotel is confusing a pleasant old building linked by bridge to an average 80's... More

We stayed for one night at the end of April, we had a spring saver deal and had a rate inclusive of dinner and breakfast and a superior room. We were upgraded to a suite which was nice as there was a lot more room, a seating area and it was in the original part of the hotel, close to... More

From my experience of having my wedding at this hotel, i would honestly say, the venue is amazing, but the organisation and the behind the scenes is terrible. Once we payed the deposit, we were just another customer. Customer service after our wedding can only be described as disgusting. A strong tip to asnyone staying at this hotel is for... More