From arrival to departure you are so well looked after by ALL STAFF - Spa facilities, exercise and leisure classes so good and varied. Rooms excellent and contain all you need for a luxurious stay. Plenty of tea, coffee and water available for you to help yourself to in various rooms. Food out of this world. Definitely worth treating yourself...
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A great two days, greeted by friendly staff, our room was very big with sitting room, an hot tub.My daughter had her hair cut she was very pleased with it.Food and service very good and a very friendly bar man in champangne bar. The only down side was I had a back massage, the room was very small, felt if...
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We were returning visitors - about our 5th time - but were disappointed on this occasion. We had previously enjoyed the friendly staff and range of treatments compared to Champneys. We would normally rate it 4 (the rooms are in need of refurbishment and the TV's in the room are ancient - neither of them worked in our rooms and...
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Hi maypia.
Thank you for taking the time to write your review. Your feedback is extremely important to us and we really do take on board everything you say. First of all, we would like to say how sorry we are to hear of your disappointment regarding your recent visit.
We have taken steps to ensure the whole dining experience...
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We stayed at Hoar Cross Hall in May 2012 and enjoyed the Spa very much the facilities are very good and the staff very friendly and helpful.
However we cannot say the same for the hotel staff and rooms, my husband is a coeliac and although we informed the staff when booking, phoned them 2 days prior to arrival, spoke...
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Hi DG1234_12,
Thank you for taking the time to write your review. We are very sorry to read that you were unhappy with your recent visit and can only apologise for the service you have received during your stay.
We have discussed your feedback with our Food and Beverage team and although there are procedures in place, it is clear...
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My wife booked this as an overnight stay as she had enjoyed the Eden Day Spa.
We stayed in a room in the old house facing the rear. The room was a little disappointing because it looked a bit dated and as it was a top floor, the old design of the house meant a view out of the windows...
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Hi raveller_mikey,
Thank you for your review. We are sorry to read that you found your room disappointing. You will be pleased to know that we are in the process of making exciting changes to our Hotel including all of the bedrooms and also our Spa. We would love to welcome you back in the near future so that you...
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a group of 18 of us when to the spa and hotel, we did have a lovely day but I have been to more 'personal and extensive spas before, large numbers of customers do seem to pass through which can make it feel a little inpersonal. The exercise classes were really top class ranging from fun and chalenging to relaxing...
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Hi JJDRachel.
Thank you for taking the time to write your review. Your feedback is extremely important to us and we really do take on board everything you say. First of all, we would like to say how sorry we are to hear of your disappointment regarding your recent visit. We apologise that some classes were fully booked on your...
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This being our 5th visit in eighteen months we expected it to be the usual relaxing break that we have previously enjoyed but there was no comparison.
The standards of service have gone down dramatically and the menus has gone from a la carte to gastropub. We had to wait over an hour for our starters which came cold and...
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Hi Julie P,
We are very sorry to read that your recent spa break did not measure up to your expectations.
Your feedback is extremely important to us, and we really do take on board everything you say. All of your comments have been noted and passed on to the relevant departments.
We are continuously trying to improve the Hotel...
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Spa facilities are fantastic, and the food was very high standard. These were the definite highlights of the visit and are the reasons that I would consider a return.
However, customer service was a big disappointment, which I was most surprised to find considering the * rating of the property.
Reception - arrival not at all welcoming. My first visit...
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Hi welshdix,
Thank you for taking the time to write your review. We have a very high standard of practice and pride ourselves on customer service; therefore we are very sorry to read that you left feeling disappointed. All the comments that you have made have been noted, are taken very seriously and will be passed on to our staff...
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A friend and I went for a pamper day on Sunday (special offer), we arrived just after 9am.
On check-in you receive a card that can be scanned if you buy food/drinks, products or beauty treatments,so purchases will be on your bill at check-out and so will your products!
You are supplied with lovely heavy towelling robes and towels in...
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Hi Jayne1967_10,
Thank you for taking the time to write your review.
We appreciate all of your kind comments and are pleased to read that you and your friend had a lovely day with us. We look forward to welcoming you again soon.
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Overall very enjoyable but check in and out were long painful experiences. Only one staff member at each desk. The room, suite was superb, the food at lunch was far superior to the evening meal. Breakfast lacke a hot veggie option.
Hi David K,
Thank you for your review.
We are pleased to read that overall you enjoyed your experience with us. The comments you have made have been noted and passed on to the relevant departments. We hope to welcome you back in the near future.
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