This hotel is in an excellent location overlooking a large lake. I visited on business and managed to choose one of the hottest days so far this year. The rooms are large and spacious and comfortable, what is that with the chairs? it is quiet and well away from the nearest town.
The downside is that the Bar had no...
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Dear Bruces 99
Thank you for providing feedback following your recent stay.
Sincere apologies for not meeting with your expectations.
Following two busy weddings over the weekend and fantastic weather we did run out of beer.
However, following a swift trip to our wholesaler we replenished the draught beer and lager in under 90 minutes.
Unfortunately the young Indian boy...
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Had a superb 'Champagne' afternoon tea at Frensham Ponds Hotel. Myself and a group of friends sat eating canapes, sandwiches, scones and cakes all in the very picturesque surroundings of Frensham Big Pond. The Champagne flowed and the staff were very attentive, thanks to all the FPH team for making us feel so welcome! We will come again for sure.
Stayed on business, hotel was clean enough and room nice (garden room) but with no wifi and a marginal phone signal (certainly no 3G) not really a good place for travelling on business. I made 3 calls to the same person before giving up as the call kept failing and that was with Vodafone.
Bar was a bit dull and...
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We stayed at Frensham Pond Hotel over (rainy) Easter with six other couples (not a Groupn promotion!) and have have to say found it to live up to our expectations. The food was of the highest order and the service highly obliging. The staff couldn't do enough for us.
The location and setting were nothing but soothing, matched only by...
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We have stayed at this hotel 3 times in total on groupon deals and look forward to staying again. I can't agree with reviews that say the staff did not smile or just 'did their job' we have always been very impressed with the staff and the service we have received. We don't live far from the Hotel but whenever...
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Stayed at the hotel on groupon deal. Lovely hotel in a lovely location. Room was large, seemed a bit odd with all the space having 2 seats in the middle of the floor. Bubbly was warm, would have been nice for it to have been in an ice bucket. Afternoon tea, one scone with jam and cream, warm not hot...
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Dear Guest
We appreciate you taking the time to review the hotel and thank you for the positive feedback regarding your stay.
More concerning however, were the not so positives, such as coffee not hot, pool not warm, and breakfast buffet?
With regards to the leisure facilities we appreciate that this needs to be upgraded.
However, in these financially challenging...
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We were at Frensham Pond Hotel for a wedding on the weekend. We didn't stay overnight in the hotel so I can't comment on the rooms or facilities however I felt I ought to leave a review about the staff.
In the 11 hours we were there I don't think I saw the barman smile once, he'd just plonk the...
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Dear Customer
Thank you for your feedback regarding attending a wedding here at Frensham Pond Hotel.
We were naturally saddened to learn of your feedback as the staffs are frequently praised for being polite, efficient and always smiling.
I shall be speaking with the team and reaffirming the importance of good customer care.
I do know on check out on...
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We stayed at the Frensham ponds hotel on a groupon deal which included afternoon tea dinner bed /breakfast and a bottle of sparkling wine. We were concerened when we read some reviews but were very pleased with our stay.
The staff are very nice and helpful the food excellent at both Dinner and breafat ,The weather was against us and...
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Dear Guest
Thank you so much for the positive feedback you have provided on Tripadvisor.
We do appreciate you taking time to do this and sharing your experience with others.
With regards to the leisure facilities whilst the hot tub is currently closed all other facilities including gym, saunas, steam room, squash and plunge pool are open.
We look forward...
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Food lovely but room very dated and very dissapointed with the leisure centre. Hot tub not working and pool not heated !!!!, needs updating .
Groupon deal, worth the offer but if i had been paying full price i would have asked for a rebate as it was the leasure centre i was really looking forward to relaxing in, without...
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Dear Guest
Thank you for taking the time to provide a review following your recent stay here at Frensham Pond Hotel.
We value your feedback and express our sincere apologies for the short coming that you experienced during your stay.
I am sorry that you found the rooms dated.
Decor is a very personal thing and what suits some does...
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We stayed at this hotel as a Groupon offer for afternoon tea, Dinner and Breakfast. This is a lovely hotel in a beautiful setting overlooking the ponds. The weather was lovely that week-end in March. We walked through the woods to the beach and there were people sunbathing.
Afternoon tea was very nice, scones and jam. Dinner was really good....
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Dear Guest
Thank you for taking the time to share your feedback following your recent stay.
Such kind words :lovely hotel in a beautiful setting overlooking the ponds. Afternoon tea was very nice, scones and jam. Dinner was really good,sea bass which was excellent and we both had the sticky toffee pudding. Wonderful selection of breakfast food, everything you could...
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