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All 8 Kingston upon Thames hotels »

Brook Kingston Lodge Hotel

4.0 of 5
94 Kingston Hill, Kingston upon Thames KT2 7NP, England
Hotel amenities
Brook Kingston Lodge Hotel
3.5 of 5 stars 118 Reviews
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118 reviews from our community

What travellers say about this hotel
  • FREE parking(4)
  • Staff were friendly(3)
  • Next morning(3)
  • Very good(3)
Traveller rating
    30
    28
    34
    18
    8
Only show reviews for Family (13) | Couples (38) | Business (38)
Date Rating
Kingston upon Thames, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 29 May 2012 NEW

We were there two nights and found the staff friendly and helpful, the room very clean and comfortable - plenty of coffee/tea in room plus bottle of water (good touch!) Due to very hot weather, we had a fan in our room and found that very helpful. Hotel has parking - although function on the Saturday night gave me problem... More

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Lancashire
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 26 May 2012 NEW

We stayed here just for one night. The room was clean but I did wake up with a sore neck although the bed did feel comfortable so not sure if this was 'me' or the bed. The room was quiet so got a good nights sleep. The breakfast was just OK. I had the cooked breakfast which was fine but... More

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UK
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 25 May 2012 NEW

Had a weekend break here. Found room dated and not that clean - dusty. Food and service poor. Would not stay again

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5 of 5 stars Reviewed 22 May 2012
1
person found this review helpful

Upon arrival we were greeted by the manager and we were made feel very welcome. She deserves her own hotel! She gave us heaps of information, advice and was just very nice. As a fellow Irish person I thought maybe we had got extra care but whilst sitting in the lounge I noted she was brilliant with all the guests.... More

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Toronto, Canada
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 20 May 2012

Much to like: staff, bar, large room But I wish for: a comfy bed and soap that doesn't smell like a granny. Don't pay a lot and you'll be happy - ish.

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Paris, France
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 May 2012

Stayed there for two nights. The room was a courtyard room which meant extra quiet and quite generous in size. It had a double bed with an extra soft matress which seems to be the case in many hotels in UK. Nevetheless it was quite comfy. The bath tiles looked a bit tired and the toilletries available were close to... More

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Kirkcaldy, United Kingdom
Contributor
20 reviews 20 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 12 May 2012

Stayed overnight. The room was ok though mattress was rather uncomfortable and seemed cheap. Thin curtains did not keep out much light in the morning, and floorboards were creaky when moving around the room. It seemed clean enough and though next to a busy road was quiet as it overlooked an internal courtyard. Room service food was a 6/10. Breakfast... More

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Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 11 May 2012

the reception area of the hotel had a horrible rotten egg smell everyday we were there. our room was basic- our double bed was 2 singles pushed together- however one bed was slightly taller then the other one which made it really uncomfortable. the bottom sheet of the bed didnt fit on properly and so was just placed on the... More

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ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review
13 May 2012

Thank you for your review , I do however feel that "Horrible" is a bit strong you have stated that the staff were lovley and the courtyard was lovley . You had been informed about the wedding , and the music did stop at 12 midnight sharp . I am sorry you were given miss information about breakfast ( although... More

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 7 May 2012

We didn't stay, but came for afternoon tea through a Buyagift deal (only £5 for two people!) When I booked I ordered vegetarian sandwiches and this was no problem at all. The scones were delicious and so was the chocolate tart. No clotted cream though, whipped cream is just no good for a cream tea! It wasn't at all clear... More

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ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review
13 May 2012

Thank you for your review , I am so pleased you enjoyed your afternoon tea Point taken about the clotted cream Regards Mairead and Team More

Frankfurt, Hessen, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 28 April 2012
1
person found this review helpful

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ I had problem with my booking because of mistake of time period: The staff was very flexible to solve my problem. I don't had to pay double charge because I have booked a earlier time priod as really wanted. Thanks a lot. Rooms are fine. I will come back definatly. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

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Additional Information about Brook Kingston Lodge Hotel

  • Kingston Hotel Upon Thames
  • Kingston Lodge Hotel
  • Kingston Lodge
Address: 94 Kingston Hill, Kingston upon Thames KT2 7NP, England
Price range (per night):* S$201 - 764

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Brook Kingston Lodge Hotel
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