We definitely learned that all Embassy Suites are not created (or maintained equally). We read the reviews on Tripadvisor and decided to stay at his hotel for overall value and based on past experiences at the chain. We definitely felt it unnecesary to check the room out first. We should have ! The room appeared at first glance to be...
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After a long days drive we were very happy to be greeted by the fine people of this hotel and surprised to be informed about the, just started manager's reception being held in the lounge. It was really a very nice reception with free snacks and drinks. It was a wonderfull, relaxing way to wind down after a long days...
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Thank you so much for the positive feedback! I am very fortunate to have a great team of people here who really care about our guests. It is always a bonus to hear from people who have enjoyed their stay. Thank you again for taking time to write!
Take care,
Scott Schmelzer
General Manager
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What a pleasant surprise this hotel was. At check in we were given a couple of drink tickets and made use of their bar and snacks that were provided. The rooms were clean and spacious and had large flat screen TV's with super picture quality unlike many hotels where the picture is horrible. The breakfast buffet the next morning was...
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Thank you for taking the time to write about our hotel! I know everyone is busy and we appreciate you taking the time! We also appreciated your very positive comments about the hotel. Thank you for staying with us and we hope to see you again.
Scott Schmelzer
General Manager
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We stayed here for a family weekend getaway and were pleasantly surprised by the spaciousness of the rooms. The kitchenette was a plus. As other reviewers have noted, this hotel is extremely busy on weekends and frequently hosts large groups of children's sports teams and the like (our kids' friends coincidentally were staying here the same weekend for a hockey...
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Thank you for the very nice comments about our hotel! It is definately a very busy hotel as you said. I really appreciate the positive feedback and hope we will see you again!
scott Schmelzer
General Manager
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We choose this for the location, the breakfast buffet, and the suite layout. Having stayed twice, I can agree with other reviewers that it is really busy, and thus breakfast if very crowded. If you have patience, or are willing to bring food back to your room, you will find the breakfast is a plus. A great omelette station, plenty...
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Thank you so much for your kind words! I know everyone is very busy and we appreciate it very much when our guests take time to tell us about their stay! We hope to see you again soon!
Scott Schmelzer
General Manager
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After reading reviews of this hotel, I was worried about our upcoming trip, however our experience this week was pretty good. Our room (the basic double bed suite) was very clean. I did not find stains, smells, or dirt (thank goodness). I found the staff to be very helpful. The breakfast was great, my husband and I both enjoyed our...
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Thank you for your comments! I know the housekeeping staff will appreciate your positive observations regarding the cleanliness of your room. It was a very busy time and i am glad to hear that the staff was very helpful. Thank you for taking time to tell us about your visit.
Scott Schmelzer
General Manager
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We stayed here for a weekend conference, and thankfully I can say we did not have the issues that a lot of the other reviewers report. I'd certainly agree that this Embassy Suites is below average from others I've stayed. The location is great, close to I-77 and I-480, with lots of good restaurants close to choose from (Melt, Bonefish...
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I typically look for Embassy Suites for business travel, but it was a mistake this time. I can deal with out of date or really anything but a dirty feeling room. There were stains on shower curtains, chairs, the floor. There were even sticky spots on the carpet in my room. This was horrible, and I will absolutely not stay...
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I was traveling for business and my usual hotel was booked. So I figured Embassy would be a good safe bet. Wrong! You have to have more to offer than breakfast and a fancy atrium. The floors were dirty throughout. Dust was thick on the carpets, around the railings, and crud in the elevators. I like to take stairs and...
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We checked in Christmas Eve for 2 rooms, booked months in advance. We called multiple times through the week and while driving, to be assured the rooms were ready for us, including sofa bed made up, ready to put sleeping babies in, extra bath towels, shampoo, etc for a swift check in, drop off luggage and baby supplies and then...
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So sorry for the expirience. Certainly not the kind we want our guests ti have. No excuse for it. Glad the situation finally was resolved.
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