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Cincinnati Marriott Northeast

3.5 of 5
9664 Mason Montgomery Road, Mason, OH 45040
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Cincinnati Marriott Northeast
Ranked #4 of 19 hotels in Mason
4.0 of 5 stars 61 Reviews
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61 reviews from our community

    Trip type
Traveller rating
    29
    19
    11
    2
    0
Date Rating
Japan
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 9 May 2012
1
person found this review helpful

We stayed at Cincinnati Marriott Northeast for three nights. It was the closest hotel we could find to Oxford for the Miami graduation. Other parents were also staying there. Check-in was excellent except they messed up a little when I tried to pay for my son's room. They cheerfully fixed the problem at checkout and apologized, which wasn't necessary. The... More

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Ahmedabad
Senior Contributor
24 reviews 24 reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 23 April 2012

Hi, I visited the Cincinnati Marriot hotel for only 1 day during early April 2012. It was a short business trip and booking was pre-arranged. My checkin was swift without any hassle but when I entered the room I was disappointed with its size. The room was too small for the $170 per night tarriff they were charging me. Additionally,... More

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Reynoldsburg, Ohio
Contributor
19 reviews 19 reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 22 April 2012
1
person found this review helpful

I just stayed here one night, but did notice a few things that I thought would be helpful to Trip Advisor readers. * Check in was pleasant, the lobby was pretty and there was a neat fountain in there as well. Lots of people around, it seemed like there was a conference there. * The room was very nice -... More

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Dawsonville, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 March 2012
1
person found this review helpful

I have stayed at this Marriott several times. The friendliness of the staff and their attentiveness is always excellent. The property has had some renovation in the lobby area but the rooms are typical Marriott. The facility is well maintained and clean. The 6th floor concierge staff is always friendly. The extra step that the staff takes from the front... More

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dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
5 April 2012

Thank you for taking the time to recommend our hotel. I can't thank you enough for commending our service team. Last week, we were the recipient of Marriott's Service Leadership Award for 2011. This award is provided to the hotels that score in the top percentage for customer service, across the entire full service family of Marriott hotels. We could... More

Toronto, Canada
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 22 March 2012

Basically the experience and level of service was comparable to the Westin downtown but the price was actually more expensive. I'm not sure why, given it's a more suburban environment. I had access to the business lounge on the top floor where breakfast was tasty. Room was spacious, clean. Staff was very professional and courteous like mentiones by other reviewers.

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See 3 more reviews by labrecquee for Mason
dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
5 April 2012

Labrecquee - Thank you for your feedback. We would love the opportunity to serve you again. If you or your organization travel frequently to the area, we would love to provide you with the maximum value and secure all of your business. If possible, could you please email me your contact information and we can speak further about steps necessary... More

Senior Contributor
32 reviews 32 reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 26 February 2012

Great meeting space for conferences and large groups. Staff is very professional and courteous. Location is convenient.

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See 2 more reviews by CandidOpinions for Mason
dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
28 February 2012

Thank you for your response. It was our pleasure to serve. We recently completed a $2M renovation on an upgraded lobby and guest room. I hope you had the opportunity to dine in our new "Great Room". We are featuring a new small bite concept and have included "smart" communal dining tables for your business/dining pleasure. I know you have... More

Canonsburg, Pennsylvania
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 26 January 2012

I only stayed one night, but I slept better than I usually do in a hotel due to the extremely comfortable bed. The staff was very attentive on check in and when I had questions. The gym had a nice selection of cardio equipment. The software in the businesss center should be updated, as the computers are only running Microsoft's... More

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dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
28 February 2012

Thank you so much. Our Marriott is ranked within the top 5 Marriott's in North America in Customer Service. We were the recipient of the Marriott Spirit to Serve Award for 2010 (2011 awards are announced next month). Each and every team members #1 responsibility is to serve you. I cannot thank you enough for sharing your comments. Your feedback... More

Shrewsbury, MA
Top Contributor
63 reviews 63 reviews
Reviews in 27 cities Reviews in 27 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 22 January 2012

Had a two night stay at the Cincinnati Marriott Northeast, which is actually in Mason, Ohio. Typical Marriott experience for the most part. Room was what I expected, amenities were what I expected, as was the food. The staff was very friendly, and helpful with a suggestion for dinner. There is also a small Starbucks cafe in the lobby, which... More

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Middle England
Top Contributor
67 reviews 67 reviews
Reviews in 45 cities Reviews in 45 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 14 November 2011

Stayed here for what seems like forever last month, for work. I haven't been here for over 6 years, and it hasn't changed a bit. Same slippery floors in reception, same too high reception desk that has you eye to eye with the decolletage of the receptionist. Staff are always very friendly and helpful, and even the maintenance guy I... More

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See 6 more reviews by Anionfan for Mason
Tunbridge Wells
Senior Contributor
32 reviews 32 reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 October 2011

Whenever I go to a low level hilton or marriott they lways feel the same. They all seem to be based on the same design so I never get too excited. This was as to be expected. same-same. Typical lobby, bar, rooms, all very generic. That being said. The staff were exceptionally helpful. service really was excellent. I was very... More

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Additional Information about Cincinnati Marriott Northeast

  • Marriott Mason
  • Marriott Hotel Mason
  • Mason Marriott
Address: 9664 Mason Montgomery Road, Mason, OH 45040
Price range (per night):* S$202 - 312

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